Lara M. Email and Phone Number

As an IT Team Lead, I oversee the IT Helpdesk team, ensuring timely resolution of technical issues while maintaining service level agreements (SLAs) and high customer satisfaction. My role involves managing IT assets, including hardware deployment and maintenance, ensuring security compliance, and providing local and global IT support. I lead and mentor the support team, focusing on their growth and performance. Additionally, I manage vendor relations, improve IT processes, and administer key Microsoft services.