Lara M. Email and Phone Number

• Effectively addressed and resolved customer concerns, contributing to a remarkable 98% customer satisfaction rate for the store measured by post-purchase surveys.• Enrolled a store record of 40+ customers in the B&Q Clubcard reward program within a month• Demonstrated strong customer engagement and product expertise to boost sales by implementing targeted upselling techniques and captivating displays, resulting in a 30% YoY increase in revenue from Q3 2021 to Q3 2022.• Guided and mentored over 7 customer advisors by emphasising on sales techniques, product knowledge and customer service.

• Streamlined workflow processes by facilitating weekly team meetings, organising agendas and assigning roles to maximise collaboration, resulting in a 17% reduction in operational costs and a 40% rise in productivity.• Created and managed team rotas using Microsoft Excel to optimise staff scheduling.• Operated Omnistore software to accurately record and oversee daily financial transactions, ensuring data accuracy and integrity.• Conducted regular physical audits of the inventory, assisting in the identification and prevention of stock discrepancies.

• Structured lessons to maximise productivity within a one to two-hour timeframe, ensuring students are on track to meet or exceed their target grades.• Recognised my students’ areas of improvement and developed progress plans that resulted in a 65% increase in their grade over the academic year.• Allocated a minimum of 5 minutes after each session to discuss the student's progress with guardians and collaboratively devise strategies for their success as a team.