Lara Malis Email & Phone Number

Reading, England, United Kingdom

• Processing orders for stock deliveries for customers• Using the LSM database to track stock deliveries for customers, updating their portals with the relevant information• Email customers with overdue jobs requesting that they receipt orders• Input incoming warranty callout requests into the service Manager system and log with appropriate contractor • Progress chase jobs ensuring contractors are meeting agreed SLA’s• Working closely with Heavy equipment supply team in order to deal with all customer issues/ queries/ and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required• Ensuring quotes for repairs are dealt with accurately and in a timely manner• Uploading Invoices to customer portals, ensuring PO values match the invoices• Using the LSM system, contact suppliers to confirm if warranty jobs will be chargeable and chasing invoices• Raise invoices to customers for chargeable engineer visits, ensuring that the customer has raised a PO to cover the costs• Answer team phone calls and dealing with queries using the system where possible

Reading, England, United Kingdom

Collecting all returned items - open package/inspect items, decide whether it can be repaired, replaced or to put back to stock and refund customer. Assisting Customer Service Department to help them resolve problems with customers. Processing refund requests and payment corrections. Working with manufacturers and vendors to obtain authorisation for returns, manage product returns in a timely manner and obtain credits. Creating excel chart of daily inputs and outputs using formulas, entering data, analyse data and identify trends for repairs and replacements. Training new people. Manage and distribute all incoming email inquiries from the company's primary email address. Restocking items - checking, inspecting, adding them to system and putting items to location.

Ivanić-Grad, Zagreb, Croatia

Greet guests as they arrive at hotel, check them in and out, and give them their room keys/card. Take bookings (by telephone, email, or some additional booking sites), prepare bills and take payments. Answering questions and requests, processing all administrative tasks at front desk (entering information into database, organizing files, making copies and doing "end of the day").

Ivanić-Grad, Zagreb, Croatia

Work with clients face to face (receiving phone calls just to give additional information). Receiving applications for a new identity card, passport and driver's licence. Adding all information to internal database, checking clients and proceeding to next step. Changing address or temporary address (less than a year).