Lara Oyebokun (Cphr, Shrm) Email & Phone Number

Calgary, Alberta, Canada

Canada

Lagos, Nigeria

• Developed and reviewed policies in compliance with government regulations governing employers and provided general guidelines for employees.• Co-authored the Career Progression policy, recruitment manual, training manual, remote work policy, etc. Single-handedly drafted the Sexual Harassment policy.• Structured company-wide benefits & compensation packages and ensured that payments were made within the stipulated period.• Actively participated in the salary review initiative carried out for all staff in 2021 after a 4-year gap, to ensure competitiveness within the industry.• Processed the timely remittances of regulatory payment to avoid sanctions.• Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training. Introduced quarterly town hall meetings, which recorded a 40% boost in employee morale and engagement.• Promoted employee morale and retention with increased diversity and inclusion initiatives. Ensured an even representation of diverse ethnic groups in the organization.• Provided advisory functions to the leadership to the organization on areas concerning staff.• Coordinated timely, accurate and compliant resolutions to grievances. Ensured that grievances are treated within 24 hours of receipt or escalation.• Led an overhaul of the HR filing system which is aimed at improving the organization’s general record-keeping through the deployment of an e-filing system. This reduced the transactional record keeping time.• Collaborated with team members to in the migration to a new HRIS to automate end-to-end HR processes such as recruitment, induction, performance appraisals and operations.• Collaborated with IT and external vendors in the relocation of hot-site equipment to another data center within scheduled deadlines.

Lagos, Nigeria

• Managed full cycle talent acquisition for both technical and professional roles, including managerial hires. This include sourcing• Carried out manpower and succession planning, identified skill gaps for different job roles and recommended initiatives to support accordingly .• Introduced the internal referral program.• Acquired LinkedIn Recruiter license and introduced internal referral program.• Optimized recruitment strategies by incorporating new applicant sources and promotional platforms.• Developed pool of the most suitable candidates to fill critical vacancies.• Coordinated interview processes and completed background checks on applicants.• Generated monthly reports of recruitment activities with associated metrics on applications received, quality of candidates and positions filled.• Coordinated induction programs for all new hires to ensure that they settle-in within the shortest time frame.• Ensured that new employees are well onboarded. Observed a 70% improvement in the experience shared by old staff compared with feedback from new staff.

Lagos, Nigeria

• Increased the Assets-Under-Management of my branch by following up with clients for prompt payment of pensions remittances.• Ensured that clients are satisfied with the Company’s offerings and services by certifying that complaints are resolved within the shortest possible timeframe and escalated when need be.• Networked with business leaders and executives to identify clientele within local community.• Ensured that daily call targets (inbound and outbound) are reached by following up with clients and proffering appropriate answers to enquiries made.• Created a feedback mechanism for clients and ensured that the responses are documented and circled back to Management for further consideration and process modification.• Attended to walk-in clients for the processing of all payment requests.

Master Of Business Administration (Mba)

Bachelor Of Arts, English