Dispute resolution team leader with exposure to various industries and cash collection practices. I have been driving serious change in the customer experience through challenging existing processes and problem solving. It is a results driven role, noticing and turning around areas in need of improvement to maximise cash flow and improve customer satisfaction. I have built strong collaborative relationships with both Customers and Internal Stakeholders at all levels during this role.

Leading a new project in dealing with outstanding invoice queries across all business units.

Bookings team leader and calendar allocation/work distribution

Key Account management – Responsible for Mentors® biggest customer; MYA.• My work with MYA has just been recognized with a Platinum Encore Award for “Unparalleled service to the Mentor Business”. This is the highest award you can obtain from Johnson and Johnson. • I provide the primary point of contact between MYA & Mentor, and manage the day-to-day relationship – attending all management meetings. • Worked closely with the Mentor business to re-design Mentor consignment model.• Take the lead in ensuring emergency queries are successfully dealt with to a high standard.Additional responsibilities:• I am the lead for the Mentor complaints log – ETQ process.• Provide team training for new starts in the Mentor business. • Liaise with national logistics provider – TNT – to manage national stock movements.• Follow the company Credo which is an integral part to our high customer services standards.