Managed customer relationship scope and CTI integration with Salesforce for insurance sectors, including property insurance, credit consolidation, energy comparison, and loan insurance.Discovery Phase: Analyzed needsGathered business feedbackConducted interviewsDefined success metricsPerformed data analysisDeveloped a functional roadmap in collaboration with stakeholdersDelivery Phase: Managed developmentsOversaw team managementFacilitated agile ritualsManaged backlogPost-MEP Follow-up: Communication & TrainingMonitored KPIs,and iterated for continuous improvements Aligned product strategy with business objectives for an optimal customer experienceTools: Proficient in utilizing JIRA, Diabolocom, Salesforce, Figma, PowerBi, Excel, and QliKsense for efficient project management, data analysis, and collaboration in product development

Experience in edtech within a high-growth (scale-up) environment, operating in a multidisciplinary team within an agile environment. Scope includes managing administration, training, student enrollment, and financial aid creation on Salesforce. Projects involved implementing project versioning, course redesign, restructuring training paths, and skill development. Discovery tasks: Analyzed needsScoped projectsDefined sucess metricsConducted data analysisConducted qualitative interviewsSolutioning & delivery tasks: Facilitated solutioning sessionsConducted technical workshops, implemented AB testing and usability testingOversaw MVP creation and monitored development progressPost-MEP phase: Focused on effective communicationTracked KPIs and made iterative improvements as neededTools: Proficient in JIRA, Confluence, Notion, Tableau, Figma, SQL, Postman, Google Analytics, Segment, Blueshift, Miro, LucidChart, and Amplitude.

Led the development of a web and mobile application (iOS and Android) from scratch, automating and optimizing controls for energy-saving premium files using OCR technology. The application targeted B2B SaaS.Worked in a multidisciplinary team within an Agile (Scrum) environment.Main feature: Implemented artificial intelligence for data extraction and verification, utilized datalake for data validation, and integrated external APIs for income tax verification.Discovery Phase:Created product roadmap including ROI calculationConducted user tests and surveysAnalyzed user data to understand user behaviorHeld meetings with stakeholders to gather requirementsSolutioning and Delivery:Wrote User Stories, Features, and EpicsDefined acceptance criteria for the user storiesOrganized and prioritized the backlogExecuted functional tests to validate User StoriesImplemented automated testingPost-MEP Phase:Provided user training through e-learning modulesConducted data analysis and trackingTools: Proficient in JIRA, Confluence, Xray, Postman, MobaXterm, Zeppelin, Figma, UPK, Google Analytics (Firebase), and TestapicLanguage: JAVA, SQL

Worked in an Agile environment. Conducted testing for a web and mobile application (iOS and Android) using OCR technology.Developed test strategy and managed a test team (3 people)Implemented automated tests using JAVA (Selenium) for web and mobile applicationsAPI route testingConducted test scenarios for API routes and analyzed logs for troubleshooting and performance evaluationWrote acceptance criteria, test plans, and test casesReported and tracked anomaliesConducted test summary and analysisTools: Proficient in JIRA, X-ray, Postman, MobaXterm, and Selenium for efficient test management and automation.

QA Engineer for Project Tamaris: I was part of the team working on the Tamaris software, aimed at equipping 6000 network technicians with modern mobility tools to accelerate intervention times and emergency troubleshooting.Scope: Linky Mobility (intelligent electric concentrator)Environment: Agile (SCRUM)End-to-end testingAPI route testingResponsible for the quality of various Web ServicesAnalyzed user requirements and specificationsDeveloped test strategies: scenarios, test cases, procedures, test scriptsUpdated test repositoriesExecuted tests for system evolution, TNR (Tests Not Run), and pairwise testingAnalyzed LogsManaged anomalies: detection, analysis, and traceabilityVerified progress and quality of the testing phaseConducted progress meetings with clients and the teamTools: Proficient in ALM 11, Jira, SoapUi, SQL Management Studio, Notepad+++, and MobaXterm for efficient test management and execution.