Lara Sirotić Email & Phone Number

Vancouver, British Columbia, Canada

Applying the PMI methodology, develop detailed work plans, schedules, estimates and resource plans in collaboration with multiple stakeholders to reach a common goal.• Managed budgets and project controls for a portfolio of 90 projects averaging $1M.• Managed teams to business objectives, ensuring 93% of project milestones were on-time and 95% were under-budget.• Increased contract compliance rate from 81% to 89% with a focus on continuous improvement in contract management processes.• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Vancouver, British Columbia, Canada

Dependable and analytical client services leader and logistics specialist ensuring timely delivery of shipments internationally.Key Responsibilities:• Coached and motivated a team of Logistics Operations Specialists and cross functional teams.• Directly supported 60 key accounts with 93% YoY retention rate. • Improved on-time delivery performance by 17% YoY with proactive shipment tracing and vendor coordination.• Proactively created new 2nd tier processes to systematically review open customer cases to improve resolution rates. Resulted in a reduction of open issues by 30%, while average age of issues reduced by 50%.• Key customer point of contact for internal departments including senior management, operations, sales, finance, and customs.• Mitigated and resolved booking, pricing, operational and billing issues proactively and on-time.• Communicated with suppliers and overseas offices to prevent downstream supply chain issues. • Created and implemented training for international offices in case of service failure for business continuity.• Developed customer specific standard operating procedures and KPIs used to onboard new employees onto strategic accounts.

Vancouver, British Columbia, Canada

As a Logistics Specialist for one of the largest accounts for Schenker in North America, I handled a volume of approximately 200 shipments per week, organizing and prioritizing my workload to meet deadlines and adhere to company and client Key Performance Indicators. I coordinated with origin offices, trucking companies, ocean carriers, customs and ports to ensure smooth transport of shipments from origin to final destination.

Online

• Conducted qualitative assessment of teachers' Mathematics instruction • Analyzed and coded videos of mathematics instruction in the elementary school level classroom based on the Mathematics Quality of Instruction (MQI) assessment tool.• Participated in weekly calibration meetings with other raters and MQI instrument developers

Bachelor Of Arts, Linguistics, Psychology, Tesl

Bachelor of Arts in Linguistics Extended Minor in Psychology Certificate in TESL Linguistics

Bachelor Of Arts (B.A.), Linguistics