I have 10 years of Management level experience, and 15 years of Customer Service experience. during which I managed staff employment processes including hiring, training, scheduling and terminations; administered purchase scheduling and managed delivery timing; resolved interpersonal and customer disputes; executed opening and closing responsibilities of retail establishment, including bank deposits, balancing cash drawers, computer system power up and down while maintaining safety and security protocol and administered quarterly inventory process. My technical and soft skills include ADP, Microsoft Word, Excel, Power-point and Teams; experience with multiple phone lines and online chat; processing of orders via phone and computer; multiple Point-Of-Sale systems knowledge; excellent organization skills; great ability to multitask and superb communication skills.