Lara Sinclair Email & Phone Number

United States

United States

• Bring on strategic global partners and subcontractors and manage the full end-to-end onboarding process from staffing, rate negotiations, margin & spend approvals, to supplier contracts and vendor PO setup and payment. Manage Subcontractor onboarding, confirm the contractor’s background check, and secure their HR ID, email, and data access to allow for time and expense entry• Partner with Campus Recruiting to manage the CX Marketing 'Class-of' Program, which is a strategic plan to attract, hire and train new talent from colleges and universities across the US. This position requires heavy calendar management and scheduling, hosting the ‘class of’ mixer, and identifying key speakers, who can relate to the group and speak at the event.• As the CX Marketing subcontracting Divisional Process Owner (DPO) I consult with other DPOs to ensure we follow global processes, procedures, practices, and tools to improve efficiency and mitigate risk in the billable subcontracting lifecycle. Collaborate with different groups across multiple organizations doing user adoption testing of new tools

• Support Project Managers, gather requirement details associated with open staffing needs on Oracle Consulting projects, fulfilling those using resources from Subcontractor Partners. Review open “advertisements” in our project resource management system and identify the best resource based on quality, skills, and rate. Interact with a large community of Partner firms. Actively monitor the selection/acceptance process for assigned resources. • Responsible for the collection, management, and communication of detailed resource specifications for assigned practice. Escalate urgent requests on priority staffing calls, and partner with managers to understand the assigned consultant’s skill level and experience. Proactively understand Oracle products and keep up with industry terms and trends, as well as understand the contractor market, its terms, and trends and analyze its impact on Oracle• Manage sourcing service requirements, screen candidate resumes, work closely with Project Managers, and coordinate and schedule interviews. Negotiate terms, conditions, and rates with vendors. Manage the onboarding contract process for vendors and subcontractors. Send welcome kit, and support contractors for the duration of the engagement. Troubleshoot any time and expense entry issues. • Keep track of vendor and resource performance, while reporting to management on various supply/demand situations. Participate in weekly conference calls with the project teams and manage the workload and work queue. Handle sensitive financial information and conduct business with the highest levels of ethics and personal integrity. Respond to internal/external customer needs in an expedited fashion, committed to following through. Able to work in an unstructured environment and handle multiple competing priorities.

• Successful project management of 5-10 external custom training projects weekly. Customers included strategic accounts, Fortune 500 companies, government agencies, and non-profit organizations. Managed a weekly pipeline and reported on revenue, expenses, and quality of training events. Planned and organized Oracle University Sales kickoffs and team outings• Managed multiple tasks across multiple groups simultaneously. The primary point of contact for strategic customer training. Acted as a liaison between the customer, instructor, sales rep, and Oracle University. Interfaced with functional and executive management to meet utilization and revenue targets and minimize expenses.• Coordinated technical requirements, information, and configuration with customers. Provided guidance and resolution on a wide range of technical and non-technical customer issues. Delivered post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.

• Trained incoming Customer Service and Education Sales Representatives in Rocklin. Developed strong departmental alliances with the sales team at all levels. First contact for customer questions and satisfaction concerns for Oracle University customers. Acted as a liaison between various Oracle departments and their customers. Responsible for fielding and resolving post-sales, and non-technical inquiries. Provided guidance and resolution on a wide range of technical and non-technical customer issues.• Ability to up-sell large and small transactions and delegate to ensure resources were engaged at the proper point in the sales cycle. Business Sense for evaluating sales opportunities in a dynamic and entrepreneurial environment.• Consistently top 3 in sales week-to-week, Top Customer Service Contest Winner Q2, Q3 & Q4 in FY’05, and Q1 & Q2 FY’06. Customer Service Rep of the Quarter Q2 FY’05 & Outstanding Customer Service Award Q4 FY’04

• Organized, and marketed internal events including blood drives, and other local area volunteer opportunities. Office calendar management scheduled and booked conference rooms and ordered food for internal office events. Worked with vendors, purchasing general office supplies and equipment for mail rooms. • Handled extremely sensitive data dealing with layoff notifications and employee personal information. Worked closely with security to mitigate potential safety and security threat escalations within the Oracle Office. Coordinated new hire arrangements such as phone and voicemail setup, wiring requests, security access, and existing employee desk and phone moves. Submitted work orders for all facility requests and repairs. • Managed multiple projects and worked with a variety of managers within Oracle. Created PowerPoint and Microsoft Word tutorials to educate within other North American Oracle Offices. Performed monthly space assignments in Property Manager for multiple locations and assisted in educating other Facility Managers on Oracle Property Manager Program features/functionality.

• Oversaw sales from beginning to end for key accounts, including: Hewlett Packard, OTS, VSP, Raley’s, Ralph’s and Long’s • Managed outstanding accounts payable and receivable and assisted the Century Lighting sales team in all phases of the customer relationship• Responsible for supervising and dispatching 18 outside Service Technicians, as well as all Payroll Preparation