Lara Brenta work email
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Lara Brenta personal email
I excel in creating accountable teams that drive customer retention and long-term loyalty. My expertise lies in developing strategic initiatives that enhance the customer experience while delivering measurable business growth. By fostering a culture of continuous improvement and ownership, I’ve consistently led teams to exceed expectations and deliver exceptional value.I’m passionate about turning customer satisfaction into a competitive advantage, ensuring that every interaction strengthens relationships and drives sustainable success.
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Customer Experience ManagerWelov.IoValencia, Es
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Head Of Customer ExperienceWelov.Io Sep 2022 - PresentSpain- Spearhead client-centric strategies, ensuring alignment with business objectives and client satisfaction.- Dive deep into product analysis, leveraging data to drive decision-making and inform product enhancements.- Oversee the creation and maintenance of comprehensive technical documentation, ensuring clarity and accuracy for both internal teams and clients.- Lead the resolution of product-related tickets, ensuring timely and effective solutions to enhance user experience.- Champion the optimization of processes, streamlining workflows to boost efficiency and client satisfaction.
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Product Support SpecialistWelov.Io Jul 2021 - Sep 2022Spain- Engage proactively with users, fostering a culture of open communication and trust.- Serve as a mentor to users, guiding them through product features and best practices.- Act as the primary conduit for user feedback, channeling insights to inform product development and enhancements.- Collaborate closely with cross-functional teams to ensure user concerns are addressed promptly and effectively.- Drive initiatives to enhance user engagement and product adoption, ensuring users derive maximum value from the platform.
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Course Mentor: Social Media AdsCoderhouse Sep 2021 - Aug 2022Follow up with students: accompany them in their learning process throughout the course, motivate them and offer constant support. Clear doubts and queries during and outside the class. -
Course Tutor: Community Manager & AdvertisingCoderhouse Sep 2020 - Aug 2022Follow up with students: accompany them in their learning process throughout the course, motivate them and offer constant support. Clear doubts and queries during and outside the class.
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Customer Service SpecialistGreen Deco Jul 2020 - Jun 2021Argentina- Build and nurture lasting relationships with clients, addressing any post-purchase inquiries and ensuring complete satisfaction.- Provide clients with installation guidance and care instructions to maximize the longevity and appearance of their tiles.- Collaborate with sales and product teams to gather client feedback, driving continuous product quality improvements.- Analyze post-sales data to identify trends and opportunities for enhancing the customer experience and product offerings. -
Accounts Payable & Accounting AnalystOwn Hotels Oct 2016 - Sep 2020ArgentinaBooked and processed invoices, bills, statements, and payables documents. Builded strong relationships with suppliers and stakeholders.Supervised Night Audit functions. Monthly bank reconciliations. Treasury & Payroll.Trained new staff and trainees. Maintained strict confidentiality in all matters. -
Front Office & Reservations AgentOwn Hotels Apr 2016 - Sep 2016ArgentinaPerformed all check-in and check-out tasks.Managed online and phone reservations. Welcomed guests upon their arrival and assigned rooms.Provided information about the hotel, available rooms, rates and amenities. Informed customers about payment methods and verified their credit card data.Handled guest requests and complaints in a friendly, efficient and professional way. Ensured a satisfactory and timely resolution of customer service issues.
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Reservations AgentPanamericano Hotels Jan 2016 - Mar 2016San Carlos De Bariloche, ArgentinaUploaded bookings to internal system.Managed OTAs.
Lara Brenta Skills
Lara Brenta Education Details
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Certificate In Hotel Revenue Management -
La Suisse CepecHotel Management
Frequently Asked Questions about Lara Brenta
What company does Lara Brenta work for?
Lara Brenta works for Welov.io
What is Lara Brenta's role at the current company?
Lara Brenta's current role is Customer Experience Manager.
What is Lara Brenta's email address?
Lara Brenta's email address is la****@****roi.com
What schools did Lara Brenta attend?
Lara Brenta attended Cornell University, La Suisse Cepec.
What skills is Lara Brenta known for?
Lara Brenta has skills like Trabajo En Equipo, Microsoft Office, Cuentas A Pagar, Opera, Hospitality Industry, English, Cash Handling, Account Reconciliation, Customer Service, Team Motivation, Teamwork, Organization Skills.
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