Sourced construction labor and material for 12 single family and townhome communities, with a mix of 21 different plans, throughout NJ and PA. Managed contract budgets ranging from $500,000 to $20 million. • Prepared and developed detailed material takeoffs resulting in delivery of correct components including lumber, drywall, insulation, paint, stairs and railing material. • Negotiated material counts, labor and unit pricing, monitored price increase requests. Saved $1 million in one month by negotiating drywall labor costs and adjusting lumber hardware unit costs across 4 communities. • Improved supplier relations and performance through communication, clarifying scopes of work and field meetings with construction stakeholders. Reduced option costs by 60% after creating plan specific takeoffs for trim material. • Managed bid process for a 48 unit townhome community by ensuring fellow agents completed bids on time, options were set up properly in purchasing system and corresponding costs are within standards. Ensure key stakeholders from Sales and Construction team are informed with pertinent decisions such as vendors selected for project and option descriptions as well as specifications.

• Validate schedule progression and adherence, and product quality• Work with team to share feedback and improve planning activities, including, but not limited to: Vendor coaching and performance feedback through schedule and quality recordables • Manage the customer experience. • Assist in the customer orientation process as well as responding to warranty calls, during the first year • Collaborate with trade partners throughout construction process and first year warranty to improve quality and efficiency Interface with Sales personnel to manage neighborhood and customer activities and referrals • Ensure job sites adhere to company safety and SWPPP standards • Assist in resolving issues/conflicts related to daily construction activities (e.g., vendor contracts, work orders, job progress, design) • Authorize payment for materials received and work completed

•Conduct in-person homeowner assessments at 1 year + •Determine if corrective work order is needed •Communicate work needed to warranty agent •Participate in root-cause analysis •Manage trades to completion of service requests to customers satisfaction Perform service related tasks as requested (adjustments and repairs) •Establish and maintain positive customer relationships, internally and externally Determine trade accountability for back charges and POs Authorize payment for work performed up to approval limits •Follow applicable legal protocol and process necessary workflow

Manage incoming customer service requests by troubleshooting issues over the phone or via email, when necessary, or coordinate repair appointments with responsible trade partners.