Lara Guarini Email & Phone Number

Lara Guarini is a KM Project Manager at Aryanna | Customer Knowledge Management. She possess expertise in telecomunicazioni, customer experience, assistenza clienti, dispositivi mobili, call center and 9 more skills. Colleagues describe her as "I have been able to follow Lara in various activities in Vodafone. As a specialized consultant, she has always shown seriousness, precision, reliability and above all the desire to get involved. Her strong skills in analysis, organization naturally did bring her in being the performance leader of Vodafone Italy Social Care Team. She was responsible for quantity and quality performance monitoring, addressing quickly and precisely all drivers to continue improve Vodafone standards and customer satisfaction. She has increased continuously her responsibilities, becoming the performance leader of the Bologna Competence Center: in this role, she kept Social Media responsibility, adding also IoT and Chat services (service managed for the whole Vodafone Italy). Last step in Vodafone has been the confluence in 6sigma team, a unique team within vodafone, very specialized in complex analysis to address monitoring and budget actions for the consumer market (as mobile as fixed). The characteristics that I most appreciate about Lara is her cheerfulness, positivity and willingness to test herself, always seeking and finding new stimuli, with a special focus on new digital capabilities."

Listed skills include Telecomunicazioni, Customer Experience, Assistenza Clienti, Dispositivi Mobili, and 10 others.