Commercial Sales, inside Sales team-Manage a team of Account Development Reps selling connectivity solutions to SBI clients -Recruiting, objectives setting, coaching and performance monitoring of sales representatives-Establish sales objectives through forecasting through a sales process-Achieve growth and hit sales targets by successfully managing the sales team

-Develop a team culture of high engagement, inspiring team members to continuously improve, developing top talent and fostering a positive environment for all employees-Coaching and development to improve the team’s success in delivering best in class support to our Sales Teams.-Drive solutions into the business to deliver a seamless experience which reduces agent friction and enhances the customer experience-Work cross-functionally with other Teams to drive cost effectiveness and improve end to end processes-Create and maintain Policy and Procedure -Documents of administrative functions to ensure frictionless experience and efficiency while maintaining controls mitigating risk-Manage the approved Vendor set up, creating all PO’s for SWAG, Collateral, Clothing and Events-Manage all necessary sales support inventories, inclusive of, but not limited to, event materials, event demo kits, vehicles, etc.-Own and Manage Escalation / Support Mailboxes.-Manage the Regional/Municipal business licensing process for Door-to Door sales Agents ensuring alignment with Regional/Municipal requirements-Manage the Rocket Hub inventory for Field Sales Event Kits and MA clients through the distribution, activation and retrieval of devices.-implementation of new sales platforms and/or tools

Inside Sales Team•Manage and develop internal sales staff to ensure all sales budgets are met •Train and coach Sales Reps on Sales Process, Lead, Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Market Share for new and existing Rogers customers•Analyze sales reports and breakdown for each Sales rep•Develop and implement sales plans to ensure that sales and revenue numbers are obtained.•Work cross-functionally with other departments to drive sales volume, or improve end to end processes•Hiring, onboarding and training of the sales repsConnected for Success •Grew team from 3 representatives to 7 with the on-going expansion of partners•Developed and promoted frontline agent to Team lead•Oversaw the growth of partners from 200 (125,429 units) to 320+ (132,209) Partners equating to a 541% increase of eligible units within 1.5 years•Government incentive ‘Connecting Families’oWorked adjacent with the Corporate Social Responsibility Team and the Gov’t of Canada to develop website that would validate PIN codes for eligibility of programoAssisted with cross functional teams to help with a ensuring product code was developed properly and on time.oDeveloped training materials to cross train the PPB team and the BOG team in anticipation of high call volumesPre-Paid Bundle Team• Worked with cross functional teams to create additional opportunities, such as bulk Internet/conversions to aid in additional TSUs for the overall team.o Bulk Internets amounted to 200-300 BB loads monthly. Current month is projecting to produce over 700+ based on penetration• Created delegations within the team to help offset workload within the team o Dedicated prime to handle the sensitivity to ‘New’ programs and processes put into place by our Major Accounts team• Implemented dedicated TFN for the team to help drive non-commissionable workload into the team vs. other departments within the organization

•Process daily, weekly, monthly and quarterly reporting for sales teams•Monthly target reporting including target adjustments•On-boarding process for newly hired staff•Day to day support of front line staff and management team•Coordinating onsite events and activities for front line•Prime for processing collateral requests from 3rd party vendors•Manipulating data to ascertain a desired output/format Uploading leads into a lead management tool•Utilizing lead management tool functionality to distribute leads to sales agents•Customer account investigations customer escalations•System related transactions or overrides•Take part in weekly team update meetings•Aiding in the success of the management team

Supported Account executives with administrative work. Further supported our furnished suites portfolio.

Processed orders for our field sales team as well as technicians on site.