Lara Luna Email and Phone Number

Provided high-quality customer service and dining experience.Led the waiting team to increase the number of reviews from c.a. 200 to c.a 700 in 3 months in Google Maps.Documented training guidelines a processes using Google Drive, Google Docs, Spreadsheets and Google Slides.Trained staff members to perform a good dining service.Kept storage room organised.Kept stock levels to maintain good quality service.Maintained good communication with all teams and stakeholders.Developed career in a fast paced environment.

Provided high-quality customer service.

Balanced physical inventory against accounting information in SAPStocked terminal reconciliations, posted adjustments, and month-end close activities for each terminal I had under my scope in SAP.Used Zendesk and DocuSign to complement processes.Trained team members.

Supported projects related to processes survey and their improvements, market analysis and business strategies implementation.

General support in the area.Receptionist and welcome desk activities activities.Translated documents from English to Spanish and from Portuguese to Spanish.Organised corporative breakfasts and lunches.Responsible of writing and sending internal corporative communication.Purchase Department data entry in SAP.Communication with suppliers/vendors.

Billing and revenue management in Latin America.Updating information in SAP software.Trained and surveilled Revenue Management Intern.

Contract information data entry in SAP and other platforms.Billed and collect payments from customers in Argentina, Chile, Bolivia and Uruguay.