Over 10 years experience in Medical Billing and Collections with strong emphasis on Excellent Customer Service. I've spent past two years as a professional problem solver, recovering revenue from denied Medicare Claims. Prior this position, I worked at IHC for 6 years as a Patient Service Representative. It was my goal to get to the root of the issue on every account, correct it as completely as possible the first time, and optimize bottom line by recovering payments for the services and/or equipment provided. I maintained 94% accuracy on monthly quality reviews. My greatest attribute, besides attention to detail and friendly customer service, is maintaining an up-beat positive attitude and my ability to embrace change.