Lara Nunes Dos Santos Email & Phone Number

After some years studying and working in Public Relations, life brought me to the contact center's world, and that's been a curious and positive path. Since the role of agent to managing teams. Constantly learning and developing skills to face the customer needs and the constant change of the business, I'm always aiming the best way to help the team achieve all the goals and motivate the team to evolve.Communication is still my main job. Support the team in a hybrid way, earlier to the Pandemic, managing customer expectations, providing training and skills to face change.During the past years, change has been a constant, since the people, the work methods, the software. Driving people trough change is hard but really satisfying, because I believe that change is always for the best outcome.