Lara Parks Email & Phone Number

Oklahoma City, Ok, Us

• Provides excellent customer service while serving as telephonic concierge and primary point of contact to the financial institutions high-value customers.• Assists customers by initiating payment investigations, maintenance requests, fulfillment requests and fee reversals.• Works with various departments to resolve outstanding issues, comply with customer requests and respond to client inquiries.• Maintains a comprehensive knowledge of applicable products and… Show more • Provides excellent customer service while serving as telephonic concierge and primary point of contact to the financial institutions high-value customers.• Assists customers by initiating payment investigations, maintenance requests, fulfillment requests and fee reversals.• Works with various departments to resolve outstanding issues, comply with customer requests and respond to client inquiries.• Maintains a comprehensive knowledge of applicable products and services.• Markets financial products and services appropriate to customers’ needs. Show less

Rancho Cordova, Ca

• Answers routine to complex customer inquiries, determines customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work.• Identifies customer’s current and future needs to proactively enhance the customer experience.• Proactively identifies opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity and quality prioritization.• Processes routine to complex customer… Show more • Answers routine to complex customer inquiries, determines customer concerns/problems and contributes to the resolution of escalated issues by offering solutions within scope of work.• Identifies customer’s current and future needs to proactively enhance the customer experience.• Proactively identifies opportunities that contribute to the satisfaction of service and operations goals through workflow, productivity and quality prioritization.• Processes routine to complex customer requests.• Applies specialized knowledge of specific product lines, customers or processes.• Detects and assesses potential signs of fraudulent and/or suspicious activity and takes appropriate action.• Guides/mentors peers and shares subject matter expertise within sphere of influence. Show less

Rancho Cordova, Ca

• Answered routine customer inquiries, articulated customer concerns/problems and contributed to solutions within scope of work• Ensured a positive customer experience• Processed routine monetary and non-monetary requests• Detected potential signs of fraudulent and/or suspicious activity and takes appropriate action• Identified improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service.

• Ensured operational compliance of 7 districts—60 stores in 4 states. • Implemented strategic plans with daily policies and processes to deliver consistent, timely, and accurate results in support of the organization’s goals. • Developed and implemented national processes and procedures for auditing team• Ensured compliance to State Department of Justice and Federal Bureau of Alcohol, Tobacco, Firearms, and Explosives legal requirements.• Performed gap analysis against… Show more • Ensured operational compliance of 7 districts—60 stores in 4 states. • Implemented strategic plans with daily policies and processes to deliver consistent, timely, and accurate results in support of the organization’s goals. • Developed and implemented national processes and procedures for auditing team• Ensured compliance to State Department of Justice and Federal Bureau of Alcohol, Tobacco, Firearms, and Explosives legal requirements.• Performed gap analysis against corporate requirements.• Created audit report against corporate metrics to identify process improvement opportunities. • Facilitated post audit review with District Managers, District Asset Protection Managers, and corporate business leads and managers.• Distributed documentation of policy changes to key stakeholders. • Created tools, documents, and checklists for store level procedures.• Audited key corporate functional areas, including Point of Sale, Payroll, Delivery and Assembly, Sports Services, Cash Office, Safety, Physical Security, Receiving, Pricing, Electronic Article Surveillance, and Ship From Store.• Assisted stores in interpreting new program processes and in creating implementation strategies. • Interviewed and hired new employees and conducted performance reviews as Operations Manager.Key Accomplishments• Contributed to reduction of asset loss and increased profitability resulting in .89% to sales shrink against company goal of < 1.0%.• Recognized for learning and operating new tools and programs quickly.• Appointed primary point of contact for California and Arizona Lead Price Accuracy Coordinator program.• Scheduled and executed training audits for new stores, suggesting best practices to maximize operational successes. • Facilitated treasury requirement change for impacted locations in response to market needs. • Created and facilitated training for auditors and new employees.• Awarded Corporate Auditor of the Year 2007. Show less