Lara Porterfield Mba (R)(M)(Mr) Email and Phone Number

As an Account Manager I show the customer the path to value while building a meaningful and satisfying relationship. I showcase my knowledge of company offerings and the customer’s business. I am committed to give insights for recommending a path to value, regardless of whether that path includes additional revenue. Proactively engage with customers to drive adoption, usage, and recurring revenue and renewal of our software, resulting in increased customer satisfaction and retention. Allied with the sales team utilizing Salesforce.❖ Discover, evaluate, and drive opportunities to enhance customer experience.❖ Provide guidance and direction in achieving outcomes consistent with organizational mission, philosophy, goals and objectives. ❖ Created and designed Image Content Library for sales implementation utilizing Flywheel and Canva.❖ Built and nurtured relationships with healthcare industry customers, including radiologists, imaging directors, and hospital administrators.❖ Served as the primary point of contact for customer inquiries, ensuring timely and accurate responses.❖ Provided tailored recommendations and solutions to maximize the value customers received from our AI software for enhancing MR images.❖ Server installation using Linux and Ubuntu. Work closely with IT for troubleshooting. ❖ Collaborated with sales and implementation teams to ensure seamless onboarding, training, and product demonstrations for new customers.❖ Conducted regular business reviews to address concerns, identify expansion opportunities, and gather feedback for product enhancement.❖ Monitored customer usage metrics, identified areas for improvement, and provided additional training as needed.

 Developed, designed and delivered curriculum for MRI students Establishes an environment conducive to learning in the classroom Demonstrates knowledge of instructional and student services policies and procedures as described in the adjunct orientation manual Demonstrates excellence in instructor performance as reflected by the majority of positive responses on instructor/course evaluations

(983 beds, Level 1 Trauma)Imaging Center Manager, MRI (interim manager for Mammography , IR, and General Radiography)The MRI department performs over 23,000 exams annually and encompasses 6 different locations on campus which includes 13 MRI Scanners (5) 1.5T and (8) 3T. The department consists of 39 FTE’s, 5 Supervisors and 34 Staff Technologists. Successful management of this dynamic department includes daily operations, budget/expense activity, vendor relationships, capital purchases, patient relationships and staffing needs.- Implemented several LEAN driven workflow improvements including level-loaded procedure scheduling resulting in increased capacity and increased overall department efficiency- Redesigned department staffing models to improve case coverage and reduce overtime (60%) r. resulting in improved employee satisfaction and department morale- implemented online tool resource for MRI protocols- Led Kaizen events reducing MRI inpatient and ED turnaround time by more than 50% and reduced outpatient wait times by 60%- Develop and Implement Protocol Maintenance Schedule with physician leadership- Evaluate and re-define MRI Imaging Technical Coordinator role- Created new employee orientation to improve onboarding experience- Assists in the development, implementation, and monitoring of the annual operating and capitalbudgets within established guidelines. Maintains department operations to remain at or below budget for the fiscal year

Simultaneously led two dynamic departments with differing needs and workflows. Implemented several LEAN-driven improvements in both modalities to increase department efficiency, decrease talent waste, streamline workflows and reduce costs. I was responsible for the start-up, acquiring accreditation and compliance as well as implementing a Quality Assurance program. I assumed continued maintenance, quality control, and overseeing day-to-day operational activities by staff.