Lara Raney Email & Phone Number

Houston, Texas, United States

Serves as lead representative in a large multi-physician, multi-specialty Ophthalmologist office call center handling in excess of 100 calls per day. Coordinates appointments with doctor and patient schedules and assists with any modifications such as cancellations or date changes. Verifies both medical insurance and vision plans. Actively coordinates referrals as needed with physicians and patients. Assists in training over 15 new employees in all duties of the administrative support team. Creates and updates patient electronic health records. Assists with yearly projects between PCP’s and our physicians to maintain quality care for patients. Contributes as a pivotal member of the interdisciplinary healthcare team by providing ongoing assistance to 50+ eye doctors and physicians’ associates, ensuring seamless office operations and optimal patient care. Acts as a liaison between patients and staff to resolve refill requests, inquiries, concerns or problems.

Houston, Texas, United States

Maintained daily direct and indirect client relations, including acting as point of contact for patients, handling a high-volume phone system and scheduling appointments to streamline patient flow and enhance service. Verified and filed insurance claims. Maintained product stock, tracked patient orders, assisted with inventory control and product returns. Provided patient education in the day to day handling of and disinfecting of contact lenses. Reconciled end of day reports and data entry. Assisted with doctors and technicians as needed.