- Serve as the main contact for customers, facilitating technical, operational, training, and administrative support to ensure exceptional customer experiences.- Work closely with Product, Engineering, Sales, and other teams to develop and implement effective support strategies aligned with customer needs.- Oversee the resolution of escalated customer issues, ensuring adherence to SLAs and maintaining high-quality support standards.- Develop and maintain comprehensive support documentation and conduct training sessions to ensure team readiness and continuous improvement.I'm always willing to lend a hand where needed, so this list is by no means exhaustive of my skillset! :)

Took some time off to complete a degree and raise some tiny humans!

- Team Leadership: Supervised a team of anywhere from 2-5 support agents, managingdaily operations and ensuring adherence to performance metrics and SLAs.- Support Strategies: Developed and implemented support strategies to address commoncustomer issues and streamline support processes.- Trend Analysis: Analyzed support data to identify trends, improve workflows, andenhance overall support effectiveness.- Training and Development: Conducted training sessions and performance reviews tosupport team development and skill enhancement.- Global Coordination: Worked with global cross-functional teams to ensure consistentsupport handling practices across all regions (US, Australia, EU/UK).