Senior Client Services Manager• Promote and sell new product and business concept in the higher education market• Provide excellent customer care, service, and product training to instructors and students• In-depth demonstration of product features to potential adopters and students utilizing ClearSlide• Beta test application to provide feedback/suggestions applicable to consumer usability• Gather market feedback and collaborate with Publisher and Director of Technology to further product enhancement• Provide assistance, technological training and feedback to authors throughout their creation of product featured version• Coordinate Virtual Focus Group for the Advanced Placement marketAcquisition Editor• Recruit and acquire editorial managers and subject matter experts for sociology title• Coordinate distribution of editorial guidelines, contractual agreements, and contributor launch meetings• Demonstrate product to signed and potential contributors utilizing ClearSlide

•Directly managed multiple open territories with over $9 million in revenue and played a role in training new sales representatives.•Identified and qualified potential author leads and reviewer candidates.•Increased rep productivity by maximizing coverage in the territory.•Effectively communicated with marketing, editorial, and management staff.•Conducted web conferencing meetings with professors to demonstrate digital products.•Recognized weekly for top sales and number of customer contacts.

Conducted research at universities throughout the country to obtain information relevant to products in developmental stage. Reported findings to editorial team.

•Field-based sales representative, responsible for a territory with revenue greater than $1.5 million dollars; increased gross territory sales by over 15%.•Cultivated and capitalized on relationships with text managers, resulting in substantially increased new copy orders and sales.•Identified and developed new sales opportunities through in-depth probing, uncovering customer needs and creative strategizing.•Developed author leads•Communicated competitive market information to marketing, editorial and management staff.