· Managed a team of writers and editors for 3 accounts· Oversaw daily production to ensure daily deliverables were at or above the client's expectations· Prepared and sent daily electronic deliveries to the client· Wrote and maintained style guidelines for daily use· Worked closely with different teams to streamline production and provide a consistent, appropriate voice for the client· Acted as liaison between production staff and upper management· Prepared detailed annual review reports for each team member that were used as the basis for merit increases· Conducted meetings· Created sample content and style guidelines for the CEO to use in presentations to potential clients

Managed and guided teams of 5-10 staff writersEdited product records for style and content per each client's need

Wrote product descriptions and engaging feature bullets for major online retailers