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Program management professional with extensive experience leading complex, multi-million-dollar software implementation projects. Drive successful outcomes through strategic planning, meticulous execution, and proactive risk management. Expertise spans global customer success, strategic account management, and supply chain technology. Consistently deliver operational excellence and increased revenue while fostering strong stakeholder relationships. Proven track record of enhancing customer satisfaction, optimizing processes, and leading high-performing teams. Committed to delivering impactful results that align with organizational goals.
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Project ManagerArkievaAustin, Tx, Us -
Senior Project ManagerNcr Corporation Jul 2016 - Jul 2024Austin, TxPartnered with retail and wholesale distribution clients to implement and deploy enterprise resource planning, supply chain, point of sale, self-check-out, loyalty management, and payment system software solutions. Mentored and onboarded 10 junior project managers.• Drove multi-million-dollar, complex technical projects from inception to completion, delivering on time and within budget.• Achieved 100% billable and productive utilization; grew revenue by >25% for assigned accounts. -
Sr. Renewal PartnerJda Software Aug 2012 - Jul 2016Austin, Texas Metropolitan AreaManaged and grew software maintenance and support contract renewal revenue streams across a global customer base.• Spearheaded cross-functional collaboration with sales, customer support, and finance teams, ensuring timely renewals; drove upsell opportunities and improved overall customer satisfaction and retention.• Leveraged data-driven insights and customer engagement strategies to develop and execute proactive renewal strategies, resulting in maximized renewal rates and minimized turnover. -
Director, Strategic AccountsApl Logistics, Ltd. May 2009 - Aug 2011Austin, Tx-Strategic account manager for several Fortune 500 Accounts-Defined strategy and developed business plan for CLS Account Management Program-Spearheaded marketing initiative to promote services, accomplishments, and awards of CLS operations-Developed SharePoint sites for each account within portfolio-Revamped CLS sell sheets and worked with global marketing on ad campaigns-Assisted in the redesign of the company’s website-Participated in the development of business requirements and functional specifications for corporate SAP CRM implementation -
Strategic Account Program ManagerApl, Ltd. / Apl Logistics, Ltd. Mar 2007 - Jan 2009-Directed the development of the Strategic Account Management Program -Created strategic account assessment for account qualification-Established cross-LOB 5yr business plans for top accounts, representing 60% of company revenue-Designed and implemented global profitability reporting across all LOBs for SAM accounts
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Global Account ManagerApl Logistics, Ltd. Jul 2002 - Feb 2007Austin, Tx-Responsible for client on-boarding, contract management, global training and overall customer satisfaction (Dell + 67 Suppliers)-Implemented customer experience survey and annual conference that led to an increase in customer satisfaction by 15%-Developed KPI's and continuous improvement processes-Created new revenue streams through value added services sales-Implemented DC By-Pass-Board Member: SPAMs Worldwide Shipper's Association
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Logistics Suply Chain Technology ManagerDell, Inc. 1994 - 2001-Served as a supply chain consultant for several large projects, including the LDR (Logistics Data Repository)-Developed functional specifications and documented business requirements for Dell Logistics and Dell On-Line business units-Implemented automated FTZ applications at each of the Dell manufacturing facilities; implemented ANSI4010x12 capabilities with service providers; established Dell's first EDI211(trailer level manifest) for all parcel carriers; established virtual bill of lading for PN2 manufacturing facility
Lara Wortman Skills
Lara Wortman Education Details
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English
Frequently Asked Questions about Lara Wortman
What company does Lara Wortman work for?
Lara Wortman works for Arkieva
What is Lara Wortman's role at the current company?
Lara Wortman's current role is Project Manager.
What is Lara Wortman's email address?
Lara Wortman's email address is la****@****ail.com
What schools did Lara Wortman attend?
Lara Wortman attended Texas A&m University.
What skills is Lara Wortman known for?
Lara Wortman has skills like Supply Chain Management, International Logistics, Marketing, Leadership, Logistics, Business Process Improvement, Supply Chain, Vendor Managed Inventory, Management, Service Level Agreements, 3pl, Strategy.
Not the Lara Wortman you were looking for?
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Lara Wortman
Austin, Tx2apllogistics.com, apl.com
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