Lara Wortman Email & Phone Number

Austin, Tx, Us

Austin, Tx

Partnered with retail and wholesale distribution clients to implement and deploy enterprise resource planning, supply chain, point of sale, self-check-out, loyalty management, and payment system software solutions. Mentored and onboarded 10 junior project managers.• Drove multi-million-dollar, complex technical projects from inception to completion, delivering on time and within budget.• Achieved 100% billable and productive utilization; grew revenue by >25% for assigned accounts.

Austin, Texas Metropolitan Area

Managed and grew software maintenance and support contract renewal revenue streams across a global customer base.• Spearheaded cross-functional collaboration with sales, customer support, and finance teams, ensuring timely renewals; drove upsell opportunities and improved overall customer satisfaction and retention.• Leveraged data-driven insights and customer engagement strategies to develop and execute proactive renewal strategies, resulting in maximized renewal rates and minimized turnover.

Austin, Tx

-Strategic account manager for several Fortune 500 Accounts-Defined strategy and developed business plan for CLS Account Management Program-Spearheaded marketing initiative to promote services, accomplishments, and awards of CLS operations-Developed SharePoint sites for each account within portfolio-Revamped CLS sell sheets and worked with global marketing on ad campaigns-Assisted in the redesign of the company’s website-Participated in the development of business requirements and functional specifications for corporate SAP CRM implementation

-Directed the development of the Strategic Account Management Program -Created strategic account assessment for account qualification-Established cross-LOB 5yr business plans for top accounts, representing 60% of company revenue-Designed and implemented global profitability reporting across all LOBs for SAM accounts

Austin, Tx

-Responsible for client on-boarding, contract management, global training and overall customer satisfaction (Dell + 67 Suppliers)-Implemented customer experience survey and annual conference that led to an increase in customer satisfaction by 15%-Developed KPI's and continuous improvement processes-Created new revenue streams through value added services sales-Implemented DC By-Pass-Board Member: SPAMs Worldwide Shipper's Association

-Served as a supply chain consultant for several large projects, including the LDR (Logistics Data Repository)-Developed functional specifications and documented business requirements for Dell Logistics and Dell On-Line business units-Implemented automated FTZ applications at each of the Dell manufacturing facilities; implemented ANSI4010x12 capabilities with service providers; established Dell's first EDI211(trailer level manifest) for all parcel carriers; established virtual bill of lading for PN2 manufacturing facility