Larbi Abik ( Senior Technical Support Engineer ) Email & Phone Number

Eimea

• Primarily responsible for secondary technical response and follow-up of customer issues including listening and understanding issues, documentation of issues, assigning call type and priority, gathering data.
• Coaches junior personnel.
• Assists in the development and implementation of processes, programs, and incentives to foster team member growth and development including training program development.
• Assists TSE and FSE with difficult service events..
• Communication and follow up to insure TSE are fully informed of all new information related to products, procedures, customers and company policies.
• Responsible for continuous post mortem assessment of calls; communicating trends to the appropriate parties for larger scale issue resolution; acting as a representative of the department in some of the larger scale.

followup on critical sites issue's for TomoTherapy HiArt systems located at customer sites, throughout the EMEA.

Diegem, Belgium

Provide repair, upgrade, and maintenance support for TomoTherapy HiArt systems located at customer sites, throughout Europe, essentially in Belgium.

Belgium

Surgical Operating Microscopes:ENT, NeuroSurgey+Neuronavigation system, Ophtalmic, Dental, Plastic....Total Histologie equipement: Cryosectionning Embedding.......

Bachelor, Electronic Medical Equipement Orientation

Activities and Societies: * CHU Brugmann Hospital, Biomedical service,VBprogramming/ * UCL St Luc Hosiptal, Biomedical service, * Philips.

Electromechanical Engineering, Industrial Electronics Hv

Industrial Electronics Engineering