Achieved and maintained FedRAMP Moderate Authorization - a rigorous federal cybersecurity standard - on a $4M budget resulting in $6.7M ARR in government sales and renewals and adding $7M ARR in the pipeline.Analyzed and identified over 100 initial compliance issues and managed internal teams to roadmap gaps and develop solutions to resolve them. Delivered project overviews and status to federal clients while crafting migration project plans for 4 initial agencies using the new system; migrations resulted in a 100% CSAT when completed.Spearheaded optimization projects including domain consolidations, software consolidations, multiple migration endeavors, and an IT process overhaul, yielding a $.5M software savings, and a 20% reduction in support ticket volume.Created and facilitated 2 days of all-company innovation sessions, implementing over 60 employee-sourced ideas.Managed a team of 3 Scrum Masters helping resolve escalations and providing coaching and career planning.

Established and trained the company on a comprehensive product governance model, mandating resources for addressing technical debt, client concerns, and new features, while also developing and implementing project plans to optimize Agile processes, governance structures, and knowledge management within the organization.Led a project team to develop and implement a method to save students time with data input at career fairs exceeding a target of 10,000 student users by 30%.Collaborated with cross-functional teams including Product, Engineering, Marketing, Customer Success, Sales, and Operations to gather requirements and ensure alignment with company goals.Managed project timeline and resources to meet deadlines and deliverables.Coordinated the logistics for beta testing events; scheduling employees to go to 20 locations, manually performed backend configurations, and attended 4 locations to oversee efforts.Facilitated collaboration to define company culture while liaising between team members and management on culture issues.

Implemented Fortune 50 clients developing project plans, gathering requirements, aligning resources, and managing timelines, delivering on time and on budget, earning recognition as a company MVP.Oversaw Agile/Scrum practices company-wide across 5 Product Managers, 3 Scrum Masters as well as educating the 130-person company on Agile concepts.Developed direct reports by outlining their career goals, providing training, and suggesting certifications where people were interested.Developed Yello's foundational project creation and change control processes, aligning them with overarching organizational objectives.Implemented Jira and Confluence across the organization, consolidating other internal Wikis.Championed the integration of cross-departmental teams, fostering collaboration and coaching team members towards a more professional mindset to drive cohesive and efficient workflows.

Organized team efforts to streamline workflows, prioritize tasks, and overhauled the Sprout Social inbox system.Played a pivotal role in the quality assurance testing process, ensuring the functionality and reliability of the new system. Coordinated cross-departmental efforts in preparation for product launches, ensuring alignment and seamless collaboration.Facilitated Scrum ceremonies for up to eight cross-functional teams, including daily standups, planning, and retrospectives. Responsibilities encompassed tracking sprint burndown and velocity metrics.Implemented Agile/Scrum/Kanban frameworks across the entire engineering department, with extensions into the marketing division.Coached technical leaders in Agile methodologies, guiding them in self-organization, fostering collaboration, and promoting continuous improvement.