Larch Mcwatters Email & Phone Number

Rathdrum, Id, Us

Rathdrum, Idaho, Us

Rathdrum, Idaho, Us

Coeur D'Alene, Idaho, Us

I help support the test and validation equipment, and computers my company uses to test customer products before they leave our facility.Currently Studying Electronics Technician Career Diploma at Penn Foster Career School

Built and designed the service desk tool set and processes to support the local business.

Bellevue, Wa, Us

Supporting, designing, and improving our Microsoft System Center Service Manager + Cireson ITSM tool.Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.As an ITSM System Administrator I am responsible for the development, implementation and sustained support of our Information Technology Service Management solution. I help provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

Coeur D’Alene, Id, Us

Advanced Input Systems, part of Esterline Interface Technologies, designs and manufactures touch, sensing, and control solutions (complex control panels, user interface systems, and touch technology integration) for Original Equipment Manufacturers (OEMs) in the medical, gaming, industrial, marine, transportation, and defense industries. We provide end-to-end solutions with complex product range and low cost of ownership for specific customer applications. Advanced Input Systems has a demonstrated record of incorporating any user-input and display technology in thousands of input systems for more than 1,000 companies.Esterline Interface Technologies is a group of companies focused on creating state-of-the-art user interface devices. Our product brands are on the cutting edge of specialized medical equipment, custom-designed data input components, advanced military solutions, and high-tech gaming applications to serve well-known OEMs throughout the world..This group consists of ADVANCED INPUT, GAMESMAN, LRE MEDICAL, and MEMTRON products.Responsibilies include: Active Directory & Exchange administration, deploying hardware and software for all employees using System Center Configuration manager, performing all IT Training for employees, problem, incident, and change management using System Center Service Manager, first line of defense for all IT related problems and requests, asset management and retirement, Cell phone fleet management and global SIM support, Metric and KPI documentation to trend IT support issues, VoIP configuring and administration.

Ephrata, Wa, Us

Provided network monitoring services for Zipp fiber network, and NOANET network infrastructurePerformed troubleshooting and event coorelation for SONET equipment.Synchronous optical networking (SONET)http://grantpud.org/customer-service/fiber-optic-network

computer support

Associate Of Applied Science Degree, Computer Information Tech

Associate Of Arts - Aa

Itil Service Design, Itil

Itil® Intermediate Module - Operational Support And Analysis, Computer/Information Technology Administration And Management

Itil® Intermediate Module - Release, Control And Validation, Information Technology

50217 Planning, Deploying And Managing Microsoft System Center Service Manager 2010, Service Management

Itil V3 Foundations, Computer And Information Sciences And Support Services

Office New Features 200, Computer Science

Aa, Computer Science

Associate Of Arts (Aa), Information Technology

High School Diploma, Information Technology