Ashley Marie Lardizabal Email & Phone Number

San Francisco, Ca, Us

Oakland, California, Us

San Francisco, Us

Santa Clara, Ca, Us

Position contracted through Workforce Logiq.- Administrated tasks to support workflows across 3 platforms within Pure Storage- Streamlined project workflows for engineers and support agents by executing mass case updates and creations in Salesforce using Data Loader, Workbench and Microsoft Excel for 20-300+ cases at a time- Improved project operations by cleansing outdated user profiles and establishing appropriate workflows for installing new users within the customer experience team’s enterprise applications and workforce management platforms- Operated Slack channel dedicated to supporting 600+ employees by resolving inefficiencies within business systems

San Francisco, Ca, Us

- Enabled dialogue surrounding racial identities, cultural differences and personal reflection so that peers could have discussions relevant to current events and allows for potential growth in speaking about uncomfortable subjects- Facilitated classroom lessons alongside respective staff members throughout 3 distinct sections, totaling 30+ students, one of which was an international student community- Identified areas of student growth in which the role as mentor could support, especially as students transition into higher education from remote learning environments

San Francisco, Ca, Us

- Mentor orientation staff team leads as they acclimate to their elevated roles- Work with the director of New Student & Family Programs (NSFP) and graduate interns to see where support is needed- Ensure that a deliberative environment is fostered when creating marketing, producing curriculum and planning for orientation- Serve as a liaison between professional staff and student leaders when conflicts or important communication needs to be relayed- Take on various ad-hoc projects for overall program management. Projects include planning the trip for the annual NODA conference, assisting with budget proposals, annual student senate report, looking at the logistics of orientation weekend and attending events to represent NSFP

San Francisco, Ca, Us

- Promoted from orientation leader to team lead in Oct 2018- Facilitate purposeful recruitment for 200+ applicants, which includes a group interview, individual interview and written application process- Foster a recruitment process that recognizes biases in hiring, allowing for professional development, and exercising collaboration that require mindful decisions- Collaborate with New Student & Family programs' director and grad interns as well as fellow team leads - Develop and host two-week training curriculum that brings students together to focuses on diversity, inclusion and leadership for orientation leaders- Mentor new orientation leaders in welcoming new students and connecting with them through discussion about personal identities, university life and difficulties in transition

San Francisco, Ca, Us

- Cultivated a developed understanding of the course: NewMedia/YouMedia RHET 295, which is designed for transfer students to discuss technology's role in society's changing discourse- Simultaneously enrolled in a course to supplement my mentorship and leadership as the TA in the classroom- Fostered student relationships to ensure student success, which resulted in 87% of students passing with an A or B- Facilitate meaningful classroom discussions about technology’s impact on discourse and rhetoric- Assist instructor in cultivating course environment through grading, syllabi, and student expectations

San Francisco, Ca, Us

- Curate, write and share the stories of USF alumni and students using university messaging and core values to guide composition- Create inference reports of website analytics to strategize audience engagement for future stories- Maintain a timely work log and spreadsheet of written articles so as to collaborate effectively with the USF Magazine's editor, its staff writers and co-interns- Efficiently finish ad-hoc projects to ensure magazine completion within a 5-month period; projects include specific research for stories, spreadsheet management and routine office tasks

San Francisco, Ca, Us

- Welcomed over 500 new students to the university- Served as a liaison for key orientation information to parents and students- Assisted students in move-in to dorms- Led community meetings within respective student population- Fostered a holistic understanding of university life and resources

San Francisco, Ca, Us

- Troubleshoot clients’ common issues with USF SSO ecosystem and computer hardware - Assisted with field support, which included hardware maintenance and requests- Closed an average of 6 support tickets daily- Resolved most submitted tickets within the first call, email or visit- Maintained active knowledge of ITS support base, answering queries in no longer than 30 minutes- Collaborate with tier II technicians to ensure client satisfaction and accuracy in my service

Reston, Virginia, Us

- Analyzed digital engagement via Google Analytics to strategize maximizing campaign visibility- Implemented 10+ updates to the Hawai’i Energy website to ensure an efficient user experience- Collaborated across the Hawai’i Energy program to plan for, create and publish content- Engineered a flowchart to map a streamlined site structure and prepare for server migration- Centralized the use of UTM in marketing via Google Tag Manager to track outreach impact- Formalized meta descriptions to initiate effective SEO practices for the Hawai’i Energy website

Redwood City, California, Us

- Assist in the creation of prospect accounts, sales campaigning and messaging through ad-hoc projects- Supplement the curation of market insights and news alerts through active use of the Salesforce Chatter- Collaborate with Sales Development Representatives to ensure timely marketing sequences and sales campaigns in their respective account territories- Cultivate a working understanding of business transformation, recurring revenue, the subscription model, quote-to-cash and sales processes throughout various industries- Contributed over 500 posts and comments on the Salesforce Chatter, maintaining an "active influencer" status

Seattle, Washington, Us

- Highest-selling store employee on several days with $1,000+ in sales- Served as a shopping liaison for 3 returning customers- Managed a contact book with 30 regular customers - Retained extensive knowledge of store brands and departments- Navigated Nordstrom Point of Sale system and sales processes

Us

- Designed an inclusive 2-week robotics curriculum for students ranging from grades K-6- Scaled student learning using LEGO robotics and various projects at appropriate age levels- Cultivated students' understanding of the engineering process through the integration of LEGO's battery-powered motor in their inventions

Bachelor Of Arts - Ba, Critical Diversity Studies

High School Diploma