Larema Evans Email & Phone Number

Remote

Kansas City, Missouri Area

o Assists large and small businesses with repairs to their internet and phone services.o Assists residential Fiber and DSL customers with internet and phone repairs.o Create documents to assist with the training of fellow co-workers in new job roles and functions.

Centurylink

Assists large/small business with repairs to internet/phone repairs.Assists fiber residential customers with internet/phone repairs

Kansas City, Missouri, United States

Assisted Business Customers in the repair of their DSL services

Kansas City, Missouri Area

Answered incoming calls and set up trips for people to be picked up and/or dropped off.

El Cerrito, Ca

As a canvasser my responsibility is to inform voters on candidates that are interested in education reform. I also educated the voters on issues surrounding the current school board and how its affecting our children's education.

Lawrence, Kansas Area

 Provided inbound phone support to Medicare recipients for the entire United States, District of Columbia, Puerto Rico, Guam, United States Virgin Islands, American Samoa, and Northern Mariana Islands Completion of enrollment applications for both Medicare Prescription Drug Plans and Medicare Health Plans. Completion of application process and enrollment for Healthcare Marketplace consumers. Conducted research, utilized active listen skills and probing questions to provide complete and accurate information as well as submitted escalations to get more information if it was required Submitted feedback to keep both Medicare and Healthcare Marketplace up to date and to get issues that interfered in the assistance of our people fixed.

Lawrence, Kansas Area

 Carefully overlooked student financial aid applications submitted via website and agent to make sure it was completed accurately before submitting it to the Department of Education for processing. Creation of training documents on how to correctly review applications before submitting them for processing Assisted in the training process of new employees when needed to offset the workload. Selected to work on new contracts to work out the correct reviewing, completion and submission process of the application for that partner. Selected to work on special projects for the company.

Lawrence, Kansas Area

Customer Service Representative-Outbound Conducted a 2 question survey about credit card acceptance for businesses in different areas across the United States. Conducted customer satisfaction survey for major cable companies.

Lawrence, Kansas Area

Customer Service Representative-Technical Support Provided technical support for cable, internet and home phone via inbound calls Provided answers to questions about billing process as well as took payments.Quality Assurance Completion of the monitoring of outbound phone calls to make sure the agents followed proper company protocol. Completed callbacks to customers to accurately capture and confirm their order if the agent neglected to follow proper protocol. Completed daily reports and sent via email to corporate office Assisted in the implementation of a pilot online shopping program.Customer Service Representative-Outbound Sales Assisted in the retention of lost customers for companies by providing promotion offers to get them back interested in staying with the company.

Bachelor'S Degree, Information Technology, 3.59

Associate'S Degree, Information Technologies And Network Systems, 3.92

High School Diploma, General Education, 3.5

Activities and Societies: DebateI finished at the top 5% of my class and I also was in Debate even after I meet my speech requirement