Laressa Thomas Email & Phone Number

• In this role, I was responsible for managing a case management software tool for sales architects, maintaining relationships with various stakeholders, and lead a team of software admins. Most recently, worked on.
• Managed global projects
• Driving business strategy and goals
• Problem solving, recommending, and executing solutions for complex businessproblems
• Designing global processes, tools, and products
• Building business relationships across the organization

• As an operations manager, I managed a team of call center software developers and technicians. You were responsible for ensuring compliance, improving performance and productivity, and executing a technology.
• Responsible for executing a technology roadmap pertaining to infrastructure and telco software in the contact center
• Responsible to ensure availability of the contact software
• Lead efforts for infrastructure disaster recovery planning and execution
• Worked directly with managing vendors related to IT infrastructure and contact center applications (including disaster recovery, budgeting, and support for software)Delivered projects using Agile methodology

Ada, Oklahoma

• In this role, I oversaw system installations, vendor management, and procurement. I also played a key role in designing and implementing a private wide area network for LegalShield’s Provider Network and planned.
• Work closely with the Technical Support team in troubleshooting Telecom services for both Provider Law firms and in-house call center agents
• Perform analysis, audits, and assisted in negotiations for contracts and IT services
• Lead a team with planning and implementation of a infrastructure and call center software