Larhonda Gail Adger Email & Phone Number

United States

Fort Lauderdale, Florida

Provide technical assistance in managing the county's electronic health record (EHR) and provided software training on the practice and clinical management modules while providing administrative support to the Business Analytics team by compiling data dumps through basic SQL and Crystal Reports to modify data upload templates in Excel spreadsheets for departments to analyze performance metrics based on KPIs.Served as Office/Billing Coordinator to track grant spending in budget reports, order promotional items and handle phone calls, emails and correspondence in the Breast and Cervical Cancer Program. Assisted Program Manager with grant submissions to nonprofit organizations, such as, Susan G. Komen, Health Foundation of South Florida and Florida Breast Cancer Foundation. Compiled monthly CDC data metrics and other data for department managers to ensure grant requirements were being met. Assisted clients with program intake paperwork, appointments, and billing statements for the Breast and Cervical Cancer Program. Developed document management process for scanning, storing, and retrieving client documents. Resolved client issues and created a knowledge base to document solutions. Conducted new employee onboarding sessions and software training via Microsoft Teams and in classrooms. Assisted the Public Information Officer by submitting social media content, designing marketing and advertising materials, and the agency’s annual report.

Fort Lauderdale, Florida

Worked with Implementations Team to deploy and support Mitel and Shoretel PBX systems and integrated Call Center Solutions through web-based ticketed HelpDesk. Provided project administrative support for the completion of IT projects and streamlined the project punch list for sales and service staff on cutover day to reduce the number issues upon leaving client site.

Fort Lauderdale, Florida, United States

Provided administrative support to department leaders in staff scheduling, arranging team meetings, composing agendas and meeting notes, compiling reports and coordinating community outreach events. Developed processes for registration and product sales in the Marketing Department while maintaining the Facebook and Instagram sites to promote the local and state conferences though social media posts.

Boca Raton, Florida

Supported the Senior VP of Operations in scheduling calls, managing calendars, coordinating meetings, developing reports and presentations, making travel arrangements and logging expenses. Organized monthly trainings for Regional Directors to include training room, presenters, materials, travel, accommodations, and meals. Supported the Senior VP of Revenue Cycle Management with compiling financial data for reporting. Updated the Learning Management System (LMS) with newly created trainings and managed user access, profiles, and passwords. Supported the Director of Payor Education in compiling payor data for reports and scheduling courses for nurses to earn continuing education credits/units (CEU).

Pompano Beach, Florida

Assisted the Service Department by supervising the implementations of PBX systems and computer telephony integration products, including requirements gathering, system design, testing, go-live product launch, technical support and training. Used project mangement tools to schedule cutover dates, compile customer requirements, and log post-install service requests. Created a knowledge base that decreased the number of outstanding service tickets in the Helpdesk post install. Traveled to client sites to train users on specified training needs and conducted inhouse trainings for administrators.

Bachelor Of Science (B.S.), Computer Information Systems

Activities and Societies: Data Processing Management Association (DPMA), Zeta Phi Beta Sorority Incorporated, Women's Basketball Team

Associate Of Arts - Aa, General Studies

Activities and Societies: Women's Basketball

Diploma

Activities and Societies: Future Business Leaders of America (FBLA), Girl's Basketball & Track Teams