TTW is a group of four travel operators that are a reference in the market, with offices in São Paulo and Miami - Selections, SKIBrasil, SKIUSA and Very Latin. A Traveller Made member.- To elaborate bespoke itineraries for high ending clients, considering their profile and wishes according to seller team requests.- Search in detail, together with the on site supplier, what type of luxury experiences offered by the destination (considering culture, history, religion, gastronomy, etc.);- Check costings as sold, compared to net agreements / contracts and what suppliers confirmations read;- Book and arrange all reservations - services, as-sold;- Be a critical on-call, 24/7 trip support contact for the guest or local on-site providers;- Supporting the analysis and verification of the payments process;- Registering payments and collecting all the needed information;- Accounts conciliation;- Reimbursement analysis and cash advance;- Review all the confirmed bookings, including checking hotel confirmations, contacting transportation companies and guides;- Supporting our internal clients in all channels;- Attend training events, industry functions and FAM trips. Some of these are out of the office and some are overseas.

Responsible for the same tasks as Master Operations Consultant mentioned above.

- Successfully quote for and sell luxury ski travel products to clients over the telephone.- Ensure that all elements (flight, hotel, transfers, etc) of the holiday are explained, booked and charged correctly to the client at the time of booking.- Accurately amend client’s bookings as required by them and to pass the details on to the administration team.- Assist with any questions clients may have pre- or post.- Inform the Reservations Manager, Reservations Assistant Manager or a Senior Consultant immediately of any problems that occur in the reservation or customer service arenas.- Advise clients of the correct payment plan and terms & conditions of their reservation and collect the correct amount of payment at the time of booking.- SkiBrasil is part of TTW Group

- Plan/create unique experiences according to client/company briefing (B2B e B2C);- Pricing services with suppliers and delivering to the customer according to the required budget and compliance;-Maximize client/customer satisfaction by providing consistent on site customer service;-Support the Planner onsite with any and all event/meeting management tasks;-Ground transportation management;-Flight logistics;-Manage and cultivate relationships with the client and attendees;-Support the event production;- Prime is a Virtuoso member;

- Create and implement new strategy to expand client base in São Paulo- Evaluate Au Pair candidate applications and perform initial interviews- Assist successful applicants in acquiring J-1 Visa

Work experience and training with the international sportive events companyILUKA during the Olympics and Paralympics Games Rio 2016. - Welcome guests in a warm and friendly manner. - Ascertains their daily activities inside Olympic Park.- Responds to guest inquiries and requests in a timely and efficient manner.

- Design and pricing of itineraries that are tailored for high-end clients- Assisted Senior Consultant in logistics and sales- Attended to trainings.- SABRE Red System knowledge;- TPT is a Virtuoso member;

Work experience and training with the international sportive events companyILUKA. During the World Cup in Brazil, I worked as VIP hosting through thehospitality program.- Welcome guests in a warm and friendly manner. - Help guest with their daily activities during World Cup.- Responds to guest inquiries and requests in a timely and efficient manner.

- Immersive cultural exchange program- English proficiency studies- Work caring for children during the program.

- Managed all aspects of guest relations- Handled new staff orientation- Assisted the General Manager in the day-to-day operations of the hotel

- Assisted the General Manager in providing exceptional guest services- Managed all aspects of the reception desk and co-managed the restaurant - Designed a successful social media strategy;- Trained new resort staff;- Organised leisure activities for resort guests.