• Led a team of 50 administrative professionals, overseeing day-to-day office activities.• Managed a budget of $200,000 annually, optimizing expenses and reducing overhead costs by 5%.• Developed and implemented efficient office procedures, resulting in a 5% reduction in administrative costs and a 10% increase in overall productivity.• Develops and delivers regular performance reports to stakeholders, providing insight into efficiency and areas of concern.• Directs the continuous assessment of established processes and procedures while auditing compliance with all standard operating procedures related to network operations.• Assisted with the implementation of preventive maintenance schedules and asset management systems to extend the lifespan of equipment and reduce downtime.• Collaborated with customs brokers to facilitate smooth customs clearance and resolve any import/export-related issues; which included the preparation of export documentation, including invoices, shipping labels, and certificates of origin, ensuring accuracy and compliance with international requirements.

• Spearheaded performance management processes, including goal setting, performance reviews, and development plans, resulting in a 10% increase in overall employee productivity.• Coordinated with vendors to resolve supply chain disruptions and maintain on-time deliveries.• Provided guidance to management on labor-related issues, including disciplinary actions and employee relations matters.• Assisted in the development of standard operating procedures (SOPs) to enhance consistency and quality across operations.• Assisted in the development and implementation of vendor management policies and procedures.• Prepared and presented operational reports to senior management, highlighting key performance indicators and improvement opportunities.• Developed and maintained emergency response and business continuity plans, ensuring the safety of building occupants in the event of emergencies.

• Managed a team of 10 HR professionals, providing coaching and guidance to support their professional growth and development.• Developed and implemented HR policies and procedures, ensuring compliance with federal and state regulations.• Played a key role in conducting performance evaluations and providing coaching to managers to enhance employee performance.• Managed benefits administration, including open enrollment, resolving employee benefit issues, and optimizing benefits offerings.• Addressed employee relations issues, conducted investigations, and recommended appropriate resolutions.

• Provided administrative support to department heads, including calendar management, travel arrangements, and expense reporting.• Managed and maintained confidential files and records, ensuring data security and compliance.• Drafted and edited internal and external communications, including memos, reports, and presentations.• Assisted in onboarding new employees, facilitating orientation and providing administrative support.• Liaised with vendors and service providers to ensure the office's smooth functioning and negotiated favorable contracts.• Assisted in budget tracking and expense reporting, contributing to cost-effective operations.• Implemented office policies and procedures to enhance efficiency and maintain a productive work environment.