Larisa Erlank Email & Phone Number

Tauranga, Bay Of Plenty, New Zealand

Attending to following insurance claims (mainly); (In-House mandate / Over mandate claims to insurers)• Fire claims• Glass claims• Burglary & theft claims• Maintenance related claims• Storm and hail damage claims• Liability and third party claims• Lightning and power surge claims• Burst geyser and burst pipe claims Duties include but not limited to;• Registration and validation of claims• Obtain relevant documentation and information• Appointing of contractors, plumbers and loss adjusters• Attending to queries in a timely manner• Negotiating and finalising of claims• Creating EFT requisitions and processing payments• Bordereau (Hollard and Bryte – Previously known as Zurich)• Manage Hollard’s complaint register• Investigate claims sent through which relates to maintenance• Liaison with clients, contractors, loss adjusters and managing agents• Dealing with claims in-house (Over mandate claims dealt with by relevant insurer)• Some responsibility for the management of learning and performance of others• Creation of a user-friendly claims manual explaining the complete claims process for all new staff (Available on request)

Attending to following claims - In-House mandate• Personal motor claims• Personal non-motor claims• Commercial motor claims• Commercial non-motor claims• Third Party Claims• RecoveriesDuties included but was not limited to;• Registration and validation of claims• Attending to queries in a timely manner• Appointing of contractors, loss adjusters and panel beaters• Negotiating and finalising of claims• Attending to Third Party Claims in-house and via Attorneys• Attending to Recoveries – In-House and via Attorneys

Attending to following claims - In-House mandate• Windscreen claims• Personal motor claims• Personal non-motor claimsDuties included but was not limited to;• Registration and validation of claims• Attending to queries in a timely manner• Arranging of car-hire• Arrange collection of personal and commercial salvage• Appointing of contractors, loss adjusters and panel beaters

Attending to following claims - In-House mandate• Windscreen claims• Personal motor claims• Personal non-motor claimsDuties included but was not limited to;• Registration and validation of claims• Attending to queries in a timely manner• Appointing of contractors, loss adjusters and panel beaters• Liaise with relevant insurer regarding status and settlement of claims

Duties included but was not limited to;• Opening of new car rental contracts• Closing and invoicing of car rental contracts• Collection and delivering of rental vehicles• Processing of claims on damaged rental vehicles• Arranging assessment on damaged rental vehicles• Authorising repairs on rental vehicles• Processing invoices to panel beatersWorked at various branches including Head Office Isando, Germiston Rand Airport, Pretoria and OR Tambo Airport

Higher Certificate In Short-Term Insurance (Nqf Level 5) Saqa No. 83526

Cpd Hours

Completed 18 CPD Hours - Commercial and Personal Lines

Certificate, Product Specific Training

Product Specific Training - Sectional Title

Certificate

COB (Class of Business) - COB Class 2 - Short Term Insurance Commercial Lines

Certificate

RE5 Completed

Education record