- led Tier 1 Client systems implementation and TOM design, developed full-scale handover documentation including Data Protection checklist and DPIA completion- managed process excellence initiatives including assessment, methodology and strategy development, and implementation support

- Directed projects across 7 European locations, achieving consistent increases in operational efficiency- Supported BAU (Business-As-Usual) management of outsourced services, serving as a liaison between US, European countries and outsourcing centers- Developed and implemented targeted global service excellence standards

- Managed transformation and IT projects from inception and completion, ensuring alignment with scope, budget and quality standards- Planned operational readiness for migration, effectively managing dependencies and risks- Led physical and virtual teams across multiple locations, fostering collaboration and productivity- Developed and implemented optimized processes, resulting in a 50% productivity and efficiency increase in migrated processes

- Evaluated, fully digitized and developed operational processes, improving efficiency by 30%- Developed the purchasing system for hardware, software and outsourced work- Collaborated with executive teams on policy setting- Managed financial operations and company performance tracking, identifying key improvement areas- Developed strategy to improve customer satisfaction, including issue resolution- Conducted employee interviews and evaluations, including OKR setting

- Drafted and managed reports and communications for patents and trademarks- Handled billing, dunning, and correspondence in German and English, ensuring accuracy and compliance- Supported IP rights maintenance and defence, contributing to successful filings- Established, maintained and led further development of the CRM system