Customer Service Representative
Current- Completes tasks on a day-to-day basis to keep the front office tidy and in working order - Provides customer service via telephone, email or in person regarding issues with billing, leaks, adjustments and other complaints- Ensures that all reports are kept up to date using a Microsoft Access database and Microsoft Excel spreadsheets- Answers customer questions regarding account and billing information using the SAP software system- Creates work orders upon customer or crew request using Microsoft Access- Completes the adjustment process for customers inquiring about a possible adjustment on his/her water bill due to a leak- Schedules the use of the conference room for multiple departments
Nov 2017 - Present
