Larissa B. Email and Phone Number

Coordinated patient focused care without diminishing the quality of care the patient receives. • Planned for transition of care, discharges and post hospitalization needs or follow ups.• Communicated, coordinated with the patient, family and treatment team.• Efficiently dealt with high need patients while obtaining optimal goals for both patient and hospital.• Independently and adequately managed high case loads of patients.EHR (Electronic Health Record) SME (Subject Matter Expert), Super User, Participated on a discharge SWAT team. Provided Physician support with EPIC for SNF transfers, and patient needs upon discharge. Assisted supported staff daily via telephone, in person. Provided continued education and learning materials with the use of snag it.

Established a foundation to meet the needs in multiple healthcare facilities. Positioned the company for long term growth and profitability. Developed and established knowledge in every aspect of our admission department.• Increased referral rate from assigned hospital by more than 75% in a fiscal year.• Managed 12-15 patients in a single day while dealing with multiple medical conflicts.• Coordinated hospice services for patients with a treatment team in an acute setting.• Reduced referral to admission time which contributed to shortened hospital stays.• Improved physician relationships/knowledge of hospice care/process.

Delivered performance improving patient relations leading to a decrease in patient issues involving physicians, physician assistants and medical assistants. • Reduced call volumes for physicians by obtaining referral authorizations in a timely manner by using coding.• Successfully developed phone relations with HMO’s.• Improved patient/physician relations by increased efficiency.

Directed all aspects of the treatment team to present clinical reviews of clear and concise reasoning for continuation of stay. Advocated for aggressive treatment and managed clinical reviews for up to 20 patients in a single day. • Significantly improved denial rate from HMO’s for inpatient length of stay.• Provided extensive clinical information reducing physician reviews. • Managed a treatment team to coincide with the insurance company’s expectations.• Implemented/maintained monthly statistical reports showing overall improvement.

Accountable for managing a work study staff of 30 students and 2 assistants.• Increased skill levels and development of collegiate athletes.• Developed/implemented and managed department budget for travel arrangements and expenses.

Managed numerous telephone calls daily dealing with patient issues/concerns.• Implemented policies regarding patient charts/conditions improving communication.