As a customer service representative at Cigna Global Health Benefits I effectively handled and resolved inquiries from customers located domestically and internationally via telephone in a "real time" call center. I was accountable for acting on opportunities to resolve claim and eligibility issues at point of call to achieve first call resolution. I also demonstrated a commitment to providing exceptional service through customer-centric goals and objectives.

As a loan officer within the Central Loan department at Finance and Thrift, Co. I reviewed customer applications and credit files, debt services, and other financial documents to determine customer eligibility for auto loans up to $20,000. I asked necessary interview questions with every applicant to ensure thorough and accurate information was provided on each application. I also followed up with each application that I took to either explain adverse action or to give details in regards to furthering the funding process.As point of contact for the Dealer Relations department at Finance and Thrift, Co. I acted as liaison between Finance and Thrift, co. and automobile dealerships to maintain a positive ongoing working relationship in order to maximize application flow to the Central Loan department.

I effectively managed the successful file flow from point of origination through loan closing by addressing and resolving customer service issues throughout the funding process. I gathered, reviewed, and submitted completed loan documents for funding. I set appropriate customer expectations to meet turnaround times on the receipt of the application package and loan stipulations. I also assisted both the customer and loan officer by answering phone calls and e-mails, providing support, and keeping track of issues and resolutions.