Responsible for the management of Accounting, Administrative and Human Resources departments. Promoted from Administrative Assistant to Operations Specialist after 5 months, then promoted again 2 years later to the executive management team as the Administration Manager • Holds the administrative seat for the executive management team, including planning and coordinating administrative and HR procedures and systems and devising ways to streamline processes across all departments • Manages accounts receivable and payable, responsible for reconciling all accounts, creating and sharing reports, and identifying and resolving inaccuracies or imbalances• Leads the development, documentation and enforcement of internal controls and policies to maintain legislative compliance• Handles the management of all confidential records of personnel-related and accounting data• Functions as the point-person for company’s Encompass route accounting software (RAS) & enterprise resource planning (ERP) system; troubleshooting all issues with Encompass system through their support teams, and acting as the first line of support for all users of the system• Supervises an administrative team remotely, dividing responsibilities to ensure performance, providing guidance and training to improve efficiency and effectiveness as well as the success and growth of the team• Performs orientations, training, onboarding and offboarding, disciplinary meetings and developed HR compliant procedures and educational session for all other managers• Manages payroll, workers compensation, 401k processes and administration of benefits including implementation of any third-party software• Developed, budgeted and manages an employee recognition program to improve morale and recognize successes within the company

Custom, handmade, fashion/costume designs from Rizzy Kaye. https://www.etsy.com/shop/rizzykayedesigns

-Grew a customer base by facilitating and maintaining business relationships with beauty influencers-Worked with a marketing team to create new campaigns/promotions on social media to increase brand following-Oversaw all customer service for the brand through social media, phone calls and email-Completed beginner level product packaging design through Adobe Illustrator

-Quickly gained proficient understanding of tea/espresso as a barista and was promoted twice within one year -Assisted in the opening of both Platform T locations- including hiring and training new employees, ordering new supplies, and organizing the development and success of the second location after promotion to management -​Managed scheduling and training for a team of 15+ employees including a leadership team of shift supervisors -Managed and tracked store inventory, relationships with multiple vendors, and all customer related concerns -Assisted in the development and execution of new company policies/standard operating procedures

-​Managed scheduling, office policy and procedure for two high-paced chiropractic clinics -Maintained a 70% or above conversion rate for patient membership sales- leading to the achievement of the #1 highest membership rate of over 200 clinics in the nation. -Managed all patient customer service and financial concerns, including insurance billing requests -Handled all office organization, clinic paperwork, and execution of corporate policies