- Business insights and analytics, responsible for the analysis and interpretation of data about consumers, competitors, and market trends for the development of global reports and presentations, providing a solid foundation for strategic decision-making;- Monitoring schedules and managing micro-routines of projects with the implementation of MS Project to help the team with optimization; - Acting as a focal point in tracking new opportunities through market updates and research via the Industrial Info Resources platform;- Administrative organization of schedules, inputs, materials, versions, revisions, and translations;- Attending meetings and negotiations with research institutes such as Euromonitor, Global Data, Kantar, Mintel, NielsenQ and activities with their respective platforms and tools;- Developing detailed briefings for suppliers and live marketing agencies, ensuring a clear understanding of requirements and expectations for each event.

- Responsible for customer support in the implementation of SMS communication channel projects in the LatAm and EMEA regions, through the analysis and control of operations and legal and regulatory processes in the mobile telecommunications sector for the execution of product and service acquisition contracts;- Negotiations with suppliers and mobile operators for the implementation of services and fees in their respective countries;- Knowledge of the business chain and market activities;- Focal point for database updates, SLAs, regulations and message sending processes in each country in EMEA;- Analysis and control of documents and contracts related to operations utilising Salesforce and JIRA platforms;- Internal process audits for the development of reports and presentation of results with Power BI.

- Manangement of RPO (Recruitment Process Outsourcing) projects, working collaboratively with Microsoft's recruitment and selection teams to align objectives and prioritize initiatives;- Portfolio strategic planning and execution of university hiring events for Internship and Trainee programs at Microsoft in Latin America;- Mapping barriers and strategies with a focus on project development, identification and problems solution;- Management of indicators through technical and KPI reports using Power BI;- Content analysis, segmentation and wording of communication campaign briefings; - Support and main contact with the areas involved on the hiring events (recruiters, hiring managers, interviewers and the team) in multidisciplinary contexts.

- Support in defining and creating strategies for monitoring the operational financial activities of Brazilian banks (Banco do Brasil, Bradesco, Caixa, Itaú and Santander) and their subsidiaries within the company in Latin America, monitoring of sales and corporate services contracts;- Responsible for data analysis related to performance evaluation and feedbacks, utilizing analysis and presentation tools such as Microsoft Excel and SPSS;- Coordination and management of all stages of the project and financial control using MS Project;- Process automation using Microsoft 365 tools and the creation of hubs for making content and materials available to the entire team;- Control of the sales cycle and forecasting;- Provision of analysis, reports and presentations on budget control, KPIs,NPS and CRM to track the overall performance of executives and accounts;- Owner of the LA Integrated Accounts platform, a blog focused on publishing team communications, metrics, materials, glossaries, updates for the BU, corporate agenda and content aimed at developing continuous improvement innovations for engaging team results.

- Strategic planning of the annual marketing portfolio for technology services;- Business inteligence and implementation of commercial programs for sales growth in LatAm market;- Strategic management, database, and projects with Agile Methodologies;- Management and organization of fairs, trainings, commercial and institutional events to attract investments, focusing on prospecting customers for business development and on delivering the best results for NPS;- Development of campaigns and communication materials using editing tools such as Adobe Photoshop, PowerPoint, Canva;- Owner of promotional campaigns in the company (bootcamps, trainings for university students and others);- Interface with stakeholders and between the areas involved in the events (suppliers, management, communicators and speakers);- Corporate agenda and cost management.