• Welcomed guests with a professional demeanor, providing exceptional service and addressing inquiries or concerns promptly, honed strong interpersonal skills and the ability to manage a high volume of interactions.• Managed guest check-ins, reservations, and processed transactions while maintaining organized records using PEP OS. Managed schedules, organized documents, and supported daily operations in an administrative capacity.• Operated the cash register to process transactions, handle cash, and manage financial records with precision while enhancing my ability to perform accurate financial record-keeping, manage budgets, and handle invoicing.• Attended to guest needs and ensured satisfaction by addressing requests and resolving issues, also developing strong problem-solving skills. Managed client relations, and oversaw daily operations within an office setting.

• Managed incoming calls, handling inquiries and directing them to appropriate departments, also developed communication and call management, handling office communications, scheduling, and coordinating meetings.• Provided support to over 500 guests every week by addressing their needs and resolving issues to ensure a positive experience. Supported event management and organization. Utilized FOSSI operating system.

• Processed payments, maintained meticulous records, and ensured secure handling of transactions. Managed budgets, invoices, and handled financial and administrative documents. Utilized the OnQ operating system.

• Expert in Sunshine 811 Internet ticket entry with over 20.000 tickets over the years, across the entire state. Managed day-to-day administrative and front office operations, including supporting office organization, scheduling meetings, handling phone calls, addressing inquiries, and responding to emails.• Maintained accurate filing systems, both physical and electronic, to ensure easy access to important documents. Prepared reports, presentations, announcements, and general correspondence on behalf of management.

• Provided exceptional customer service by offering personalized product recommendations, efficiently operating the cash register, and maintaining in-depth product knowledge to drive sales and enhance customer satisfaction.