Larissa Stone Email and Phone Number

CUSTOMER SERVICE- Responsible for ensuring that our clients receive extra-ordinary customer service from the administrators, receptionist, and office manager on a daily basis by focusing on WOW factors and “can do” attitudes. - 2003 was nominated by in-center clients via a client satisfaction survey as being number three (3) out of 207 centers in providing outstanding customer service.SALES- Responsible for all outside sales calls into the center, as well as walk-in potential clients or “prospects”. - Work with global sales team and global call center when dealing with global corporate clients and clients inquiring as to products and services via the internet. - Work with Sales System database to track communication with leads and manage follow-up contact. - Create forecasts and budgets based on lead flow. OPERATIONS- Responsible for the daily operations of 24,194 square feet of office, conference room, kitchen, and common space. Create agreements for Full-time and Virtual Office clients and coordinate team members to complete client move-in checklist for proper set-up of new clients. - Responsible for connecting all T-1 lines via patch panel in all offices. - Responsible for all walk-in conference room and video conference business- Responsible for a three-person team- two administrators and one receptionist.TRAINING/DEVELOPMENT/TEAM MANAGEMENT- Continuous training on Center Readiness and keeping the center “tour ready” at all times. - Train team on new company procedures with regard to Sales, Operations, and Accounting practices. - Responsible for yearly reviews of all team members to track development and growth.FINANCIALS- Responsible for revenue generation and expense control to ensure operations are in-line to budget guidelines. Preparation of preliminary budget based on past year performance. - Review of Accounts receivable and collections, approving of all accounts payables.

Acting Director of HousekeepingOPERATIONS- Responsible for 30-member, predominantly Spanish- speaking housekeeping, houseman, laundry staff and 10 Front Desk, PBX, Bellman, and Night Audit staff. - Ensure that guest satisfaction remain top priority while maintaining Standard Operating Procedures of the company. Responsible for all staff payroll via KRONOS. - Responsible for conducting monthly and quarterly linen inventories. - Open Front Office and housekeeping daily.- Manager-on-Duty responsibilities daily. - Scheduling of all front office and housekeeping staff on a weekly basis while responsible for production factors built into budget. - Member of the Executive Committee.TRAINING/DEVELOPMENT- Used series of pictures from guest rooms to convey to maids the daily cleaning special. - Responsible for 30, 60, and yearly reviewing of all front office and housekeeping staff to ensure that growth and development occur.SALES- Responsible for sell-out procedures and reconciling all arrivals in order to maximize revenues. - Up-sell concierge level rooms and restaurant services at point of check-in and guest orientation to the hotel. - Work closely with sales managers to provide specific services sold to large group functions.FINANCIALS- Assist in information gathering- previous year performance, to create sensible budget guidelines for front office and housekeeping. - Responsible for labor/productivity management daily and critique of monthly P & L statement for both front office and housekeeping. - Assist accounting department in clearing accounts receivables and reconciliation of bad debt for future prevention.

Marriott Greenspoint Front Desk Manager August 1995 to May 1998Manager-of-the-Quarter: Second Quarter, 1997, Day/Night Manager-on-Duty, Received four Bill Tiefel awards via Platinum Marquis Guests, Trained on "Service Excellence" standards and started peer-performance appraisals. EDUCATION 1995 University of Houston: Conrad N. Hilton College of Hotel and Restaurant ManagementB.S. Degree, Hotel and Restaurant Management