• Created a system to maintain the effectiveness of programming for the operation of a weekly cinema schedule. Receiving and executing film hard drives, ads and trailers into an organised manner.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.• Kept detailed records of daily progress to identify and correct areas needing improvement.• Applied customer feedback to develop process improvements and support long-term business needs.• Cross-trained existing employees to maximize team agility and performance.• Delivered feedback to decision-makers regarding employee performance and training needs.• Ran and hosted successful in house events with technical projections, music and audio.

• I have obtained a range of skills in relation to the food industry.• Ensuring proper orders are received from suppliers, restocking drinks, managing junior staff, barista, adequate cleanliness in closing, till operations, evacuation procedures in case fire situations, locking up.• Maintained supply levels in counter and customer areas to meet typical demands.• Recommended products based on solid understanding of individual customer needs and preferences.• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.• Completed over successful daily cash audits to correctly balance drawers at end of each shift.• Made and served brand-specific café beverages per day with speed, quality and consistency.• Controlled line and crowd with quick, efficient service.• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

I was a line Producer for a short film called Touched, which has won many awards in the festival circuit. Employed by Tim Levy to help manage the production behind the scenes and on-site filming.

• I was employed at Red Rooster Windsor for over 6 years. Learning all sorts of roles in the business such as cashier & delivery and now recently Shift Supervisor. This entails encountering all sorts of customers, managing orders, how to take stocktake, time management, proper procedure in an aggressive customer, closing and opening store.• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.• Completed store opening and closing procedures, including setting up registers and checking products.• Responded to and resolved customer questions and concerns.• Helped store management meet standards of service and quality in daily operations.• Enforced company policies and regulations with employees.• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.The Natural Choice Cafe. Penrith