• Keep equipment running smoothly and manage inventory to prevent shortages.• Regularly inspect, repair, and update hardware and software.• Arrange equipment strategically for easy access and improved efficiency.• Implement a system for quick identification and retrieval.• Oversee secure, up-to-date website and server operations.• Perform periodic updates, security checks, and optimize server performance.• Ensure Uninterrupted Broadcasting:• Guarantee continuous content airing.• Coordinate with content teams and oversee technical execution.• proactively update systems to meet FCC rules.• Monitor regulatory changes and make necessary modifications.• Provide On-Call System Support:• Rapidly address urgent technical issues.• Maintain system integrity and broadcasting continuity.

• Helped store achieve a 60% conversion rate for sales• Recognized as ‘Top Seller’ on Black Friday for bundled items• Restocked product• Diagnosed POS technical issues as needed

Promoted to Lead Barista in December 2023• Oversee daily operations of the coffee bar, ensuring high-quality service and leading a team of baristas.• Train and supervise barista staff, providing guidance on coffee preparation techniques, customer service, and cafe policies.• Collaborate with CEO, COO, and CMO to align with the overall vision and goals of the cafe.• Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.• Maintain and uphold the highest standards of coffee quality and presentation.• Evaluate and provide feedback to baristas, ensuring consistency in drink preparation and customer service.• Interact with customers to ensure satisfaction, address concerns, and enhance engagement.• Collaborate with the CMO to implement customer engagement and loyalty initiatives.• Lead by example in delivering exceptional customer service and creating a friendly atmosphere.• Oversee inventory levels, collaborating with the CFO to manage budgets and optimize resource allocation.• Coordinate with the COO to ensure a well-stocked and efficient coffee bar.• Monitor and optimize workflow for efficient and timely service.• Implement and enforce cafe policies and procedures in collaboration with the COO.• Conduct regular training sessions for staff, keeping them updated on coffee trends and techniques.• Identify opportunities for skill development and provide constructive feedback.• Ensure proper maintenance of all coffee-making equipment, collaborating with the CEO and COO on upgrades and maintenance plans.

• Served as a brand ambassador • Accounted daily POS cash flow• Oversaw drive-through, front-of-house, and bar operations• Conducted opening and closing procedures