Swapnil Kumar Email & Phone Number

Noida, Up, In

Team Leadership and Development- Led and mentored a team of 7 Software Development Engineers (SDEs) and 3 Software Development Engineers in Test (SDETs), fostering a collaborative and high-performance environment.- Implemented and adhered to the skateboard model for feature development, ensuring iterative and scalable delivery.Service Level Agreements (SLAs)- Ensured all SLAs were consistently met, maintaining high standards of service delivery.Customer-Centric Product Management- Adopted a customer-first approach, translating customer feedback into actionable features and improvements.- Engaged with stakeholders to understand and prioritize customer needs, ensuring product relevance and satisfaction.Efficient Data Management and Scalability- Maintained and scaled an ever-growing data set, with a 3x increase every quarter, ensuring efficient data management practices.Operational Excellence and Performance- Championed operational excellence, driving continuous improvement in processes and performance metrics.- Utilized metrics and KPIs to measure and enhance team performance, ensuring alignment with organizational goals.Cross-Functional Collaboration- Facilitated cross-functional collaboration, working closely with product, design, and other engineering teams to deliver cohesive and integrated solutions.- Coordinated with other departments to align technical strategies with business objectives.Innovation and Technology Leadership- Led initiatives to adopt new technologies and best practices, promoting innovation within the team.- Encouraged a culture of continuous learning and professional

Team Leadership and Management- Led a team of 4 Software Development Engineers (SDEs) and Software Development Engineers in Test (SDETs).- Adhered to the skateboard model for feature development, ensuring iterative and scalable delivery.Service Level Agreements (SLAs)- Ensured all SLAs were consistently met.Feature Development and Service Consistency- Conducted deep dives into each feature to achieve high availability and consistency of services across the platform.- Managed a service capable of sending out 30 million messages per day, achieving 99.7% uptime for conversation services.Customer-Centric Approach- Adopted a customer-first approach to understand their problems and build relevant features.Efficient Data Management- Maintained and managed an ever-growing data set, with a 3x increase every quarter.

Gurugram, Haryana, India

Microservices Transformation and Scalability- Led the conversion of a large monolithic application into a scalable microservices architecture.- Successfully managed and maintained a scalable microservices architecture, handling up to 100,000 API calls per day.AI and NLP Integration- Managed and optimized an AI database using NLPjs, enhancing the platform's capabilities in natural language processing.Team Leadership and Development- Led the development team, including SDEs and interns, ensuring efficient task delegation and collaboration.- Mentored team members, fostering a culture of continuous learning and professional growth.Operational Efficiency and Task Delegation- Delegated tasks effectively, ensuring optimal team performance and resource utilization.- Implemented best practices for project management and operational efficiency.- Implemented FTP based sandboxingPerformance Monitoring and Improvement- Utilized performance metrics to monitor and improve team productivity and project outcomes.- Ensured high standards of service delivery

Gurgaon, Haryana, India

Microservices Development- Created scalable microservices including Alerts, Notifications, and Emailing services.Dynamic Form Library Framework- Collaboratively developed a dynamic form library framework.Translating Business Requirements- Converted business requirements into technical tasks, ensuring minimal code overlap.Team Leadership- Led a team of 2 developers, managing product areas I owned and developed.

Bangalore Area, India

Team Leadership and Project Management- Led a team of 3 developers, ensuring efficient collaboration and project success.- Headed the Utterance Management System project, overseeing its end-to-end development.Timely Feature Delivery- Consistently delivered feature requests on time, meeting project deadlines.NER Analysis and Machine Learning- Conducted Named Entity Recognition (NER) analysis using machine learning models with Solr.Achieving KPIs- Assisted the team in achieving Key Performance Indicators (KPIs) with 100% accuracy.

Bangaon Area, India

Handheld Analytics Database for Bixby Logs- Developed and maintained an analytics database for Bixby logs.Self-Managed Solr Database- Implemented and managed a Solr database with the help of Zookeeper.- Scaled a Lucene-backed Solr database to accommodate over 10 billion records by implementing sharding.Reporting Dashboards for Internal Bixby Teams- Designed and created reporting dashboards to support internal Bixby teams.

Noida

Developed Digital Resource Library- Utilized ASP.NET to build a comprehensive digital resource library.Project Zeus for Off-Shore Client- Worked with ASP.NET to deliver a robust solution.- Designed and implemented several UI components for the admin dashboard.- Developed a data migration pipeline to transition data from an existing database.- Created a framework for uploading lookup data from Excel