- Managed all aspects of the transaction from deal input to escrow including processing listings, sales and closings within the in-house account and file management systems as well as third party financial systems, accounting and workflow software. - Maintained related records of listings, contracts, closings, and reviewed files to make certain that all necessary documents were submitted on time and any feedback or follow up actions were also completed. - Supported Management with sales associates’ affiliations by preparing and processing new affiliation paperwork and licenses. - Assisted and worked with the Accounts Receivable, Licensing, Commissions and File Compliance departments to help agents and company maintain digital file checklist compliance, missing files, information or incomplete transactions and legality within the in-house transaction system. - Educated sales associates on office equipment (in conjunction with IT), transaction, escrow and title processing and POC’s, MLS, DocuSign, Dee Signs, and other integral systems, tools and resources. - Provided consistent levels of support in the processing of all sell/buy transactions including keeping open and successful communication channels with escrow and title to ensure all commission and closing documents are received and processed on time and correctly. - Completed all daily, weekly and monthly office SOP tasks including supply orders, equipment maintenance, open and closing, maintained physical and digital files storage and security and oversaw general office appearance and repair issues and cleanliness. - Escalated financial, operation and administrative issues to management identified through COGNOS reporting and workflow management software. Delegated when necessary.

- Coordinated the onboarding process and provided continued marketing and sales support for newly affiliated independent contracting sales associates by scheduling weekly check ins and other measures to ensure they are established with and understand company systems, resources, tools, and processes. - Collaborated and trained with other CBR employees at other branches across the world for transaction and data-entry tasks and information exchanges to better help the agents. - Delivered continuous and instant fundamental marketing support to independent sales associates across all company and affiliated systems with weekly meetings, trainings, and calls/emails/texts. - Effectively and efficiently prioritized tasks as they come in on a per-needed basis to achieve maximum efficiency within all marketing and administrative capacities.

- Constructed and assisted in executing the New Hire Training Program for the Chlorination, Vacuum Distillation Processing, Double Melting, and Inspection/Blending/Crushing departments at the Henderson facility which improved on-boarding and reduced new hire queries and quantitative issues by over 7%. - Assembled and implemented the Recruitment Reimbursement Tracker Report as a program for upper-level management to track employee’s reimbursement payment schedule to save time and unused expenses. - Maintained employee files, event supplies, HR supply closet, HRIS records, and any other employee-related files (when needed to support the on-boarding specialist). - Supported department managers, supervisors, superintendents and employees in Workforce Planning, Development and Employee & Labor Relations. - Fabricated and co-managed the 2019 TIMET Wellness Fair Program & Two-Day Event.

- Proactively monitored day to day appraisal orders via email, phone and/or through our transaction management platform to ensure milestones are achieved during the appraisal procurement lifecycle.- Assisted team with client deployments including client training, documentation, and new user/lender set-up.- Supported testing and facilitation of technology upgrades with internal technology partners.- Communicated with company clients (banks and mortgage companies) and external business partners every day into to process and/or implement all requests, orders, data entry operations and statistical/financial analysis.

- Assisted customers with software maintenance contracts and prospected for cross-sell and up-sell product and service opportunities. - Processed contract sales, generated sales quotes, and tracked inquires. - Generated leads by understanding customer pain points and business strategies. - Worked with Citrix in-house counsel on customers with complex licensing issues/ contractual disputes.

- Responsible for processing customer transactions and updating, correcting and altering transactions as requested. - Performed transactional functions and order entry duties in response to information received via fax verbal or electronic transmission (web EDI email etc.). - Reviewed and verified the accuracy of the request and transaction and completed the transaction accordingly. - Maintained records associated with the transaction and prepared related reports as needed; Handled customer inquiries and resolved basic support issues with the customer vendor and associate team members to help deliver an outstanding customer experience. - Coordinated and assisted with inquiries regarding order status deliver/shipment dates, inventory/product availability, pricing/quotes, and other related questions. - Troubleshot and when necessary and escalated/delegated advanced or complex issues and transactions to appropriate team members and management team.

- Assisted in the tracking of legislative bills for constituents and legislative proposals.- Performed administrative duties including: filing and answering the phones, drafting white papers papers (transportation, energy, small business, and tourism) for use as potential legislative ideas. - Updated and assisted in organizing the Assemblyman's schedule, press book and social media networks.