Focusing on project management for data conversions, state reporting requirements, and special projects for education technology. Assisting sales department with implementation and training plans as well as demonstrations.

Supporting the Aeries Student Information System for California School Districts. Relocating from Texas to California and will attend the Aeries User Conference on 10/10/2016 in Sacremento.

Purpose: Client Services Specialist responsible for PK-12 education data quality analysis and support for school districts. Primary person responsible for retention and yearly software renewals totaling 50% of product business.♣ Identified, developed, and corrected database tables, ETL stored procedures, mappings, and business rules processing using Microsoft SQL Server and Certify to ensure accurate student data for 130 school districts for the following Student Information Systems - eSchoolPLUS, PowerSchool, Skyward, Infinite Campus, Aeries♣ Maintained Windows Server environments regarding updates, backups, and SQL Agent Jobs♣ Supported sales efforts through demonstrations and providing technical answers at conferences, meetings, or email♣ Client advocate and decision maker to the product team regarding future releases and problem resolutions ♣ Contributed to process improvement practices by being a member of school districts’ data governance teams♣ Texas and California Departments of Education data submissions expert including file formats and business rules♣ Traveled nationally to visit the school districts’ headquarters and conferences for training or process planning♣ Most senior team member responsible for mentoring, on-boarding, and technically training all new hires

Purpose: Technical specialist focused on software implementation, end user training, and server administration.♣ Systems administrator for Software as a Service hosted on private and public cloud servers. Managed IIS, DNS, SQL Server 2008, and Windows Server 2008. Managed Amazon AWS EC2 environment♣ Lead technician for the State of Texas Evacuation System’s software, hardware, and networking♣ Performed implementation, training, and support of RFID-based inventory solution including selection and support of RFID hardware and tags. 802.11n wireless and wired infrastructure

Pre-Sales Engineer, Demonstration CoordinatorPurpose: Responsible for planning and execution of large executive briefings and media demonstrations of cutting edge processor and graphics technology.♣ Presented highly technical hardware and software demonstrations to customers, press, and employees in sales briefings, marketing events, and business reviews♣ Project managed technology and resources for more than 150 events by gathering requirements, coordinating labor, budget, implementation, and wrap-up including CES 2011♣ Built systems from the component level, tested, and then installed software for desktops, notebooks, servers and embedded devices♣ Responsible for team’s documentation and knowledge base utilizing SharePointTechnical AdministratorPurpose: Technology and A/V expert supporting senior executives, customers, partners, government, analysts, and press during briefings in the AMD Customer Engagement Center.♣ Provided tours of the briefing center demonstrating upcoming AMD technology offerings ♣ Managed product showcase featuring Radeon, FirePro, Opteron, Phenom, and Athlon microprocessors♣ Prepared executive PowerPoint presentations ensuring successful presentation execution

Purpose: Managed all facets of IT including the desktop environment and data center.♣ Senior analyst specializing in silent software delivery utilizing the Altiris Software Solution Suite♣ Certified Dell Technician responsible for all hardware maintenance for Latitude, Optiplex, and PowerEdge Servers♣ Developed a customized Office 2007 installation and held web based training classes to national audiences♣ Administered SharePoint 2007 websites♣ Responsible for new hire account creation utilizing Exchange 2007/Active Directory and Cisco Call Manager♣ Migrated Blackberry Enterprise Server on VMware and maintained all Blackberry Smart Phones♣ Maintained Cisco switches and networking infrastructure for nine buildings

Purpose: Leading analyst for hardware, software, and networking solutions, enabling a user base of over 800 colleagues in Austin, Chicago, New York, and home offices.♣ Utilized Altiris Deployment Solution and Notification Server for software deployment, system imaging and deployment, change and incident management♣ Enabled a “60 Minute Swap-Out” hardware replacement plan utilizing Altiris PCTransplant Solution♣ Developed and performed classroom and eLearning training on Microsoft Office Outlook, Word, Excel, PowerPoint, and SharePoint 2007♣ Managed projects for IT Interns increasing their exposure to real world technology implementation♣ Trained new hires to increase technology acceptance, ensure policy compliance and decrease IT workload♣ Coordinated implementation of Microsoft Office 2007 by establishing a pilot group of test users, worked directly with Microsoft on found issues and then implemented agency-wide

Purpose: Supported Physicians and Assistants from all medical specialties creating documents using MDDictate that runs with Dragon Naturally Speaking voice recognition software. ♣ Installed and utilized Microsoft SQL 2000 to troubleshoot problems and perform database maintenance including disaster recovery plans♣ Increased physician’s productivity 50% to save money on transcription costs♣ Onsite, Offsite, and Web Based training of clients♣ QA Tested web-based and desktop software before release to ensure product stability post-launch♣ Researched and maintained technical information for internal research and internal knowledge base

Purpose: Resolved technical issues for inbound support requests.♣ Troubleshot and resolved desktop software and hardware issues♣ Administrated user accounts using Active Directory and Novell♣ Trained new employees in the call center

Purpose: Supported Commercial Clients with troubleshooting their Dell computers.♣ Walked customers through re-installation of Microsoft Windows XP and chassis disassembly♣ Managed and coached team metrics which resulted in our team performing to #1 ♣ Trained new employees in the call center♣ Promoted to Early Life Support Specialist to track trends for possible mass hardware problems