PROFESSIONAL PROFILE:A Business Analyst who, working within the IT department, has communicated effectively with technical and business people for 10+ years. Roles have been across public and private sectors with key experience in the banking sector.Tasks which motivate are improving the system for the business users and working with IT to identify changes and implement them. Recognised for ability to resolve issues for operational users by negotiating effectively with all sectors.PROFESSIONAL QUALIFICATION:International Institute of Business Certification of Competency in Business Analysis (CCBA) Analysis (IIBA)COMPETENCIESLeadership: Actively chairs productive meetings which have an agenda and minutes with action points that are followed up; Plans development and implementation of changes. Relationship Management: Develops productive trusted relationships with external vendors and internal business and technology staff; Known for honesty and trustworthiness; Team player who is able to work alone if required. Problem Solving: Works with all parties to gain resolution of options for changes required by operational users; Communicates between users and IT and is trusted by both departments; A BA who presents and explains options and their impacts to users so that they thoroughly understand what changes will be made; Writes requirements documentation and organises implementation of changes.Requirements Elicitation: Elicits requirements, through workshops and one-on-one interviews, for changes and fixes to systems and processes; Writes Functional Requirements documents which are understood by Business managers.Process Modelling:  Documents processes for both current and new functionality.Financial Justification Documentation: Develops Business Cases with return-on-investment statements which pass the approval process.Agile Experience: Experience working in a Kanban environment