Larry Barge Email and Phone Number

Responsible for uptime, performance, costs, SLAs and maintenance of all PE products and overall Infrastructure hosted in the Azure Cloud environment.Engage with Dev teams to improve production issues, facilitate post incident reviews, and develop action plans to continuously improve quality and reliability within the budget allowed.Lead automation efforts to reduce deployment time with Azure CI/CD.Deliver on multiple security initiatives such as SOC II compliance.Improve Operability guidelines for Dev that includes, but not limited to, High Availability, Disaster Recovery, Effective Security. Monitoring and Alerts.Setup incident management, change control, Least Privilege Manager and other processes to satisfy SOC 1, SOC II compliance audits for the product.Maintain adequate checks and monitoring to understand the status of the hosting and to be aware of any unusual behavior.Ensure adequate backups are in place to ensure we can restore data if a developer/Customer requires it, in a timely manner.Proactively respond to issues raised, missed backups and other potential problems identified, with emphasis on those that could have a negative impact on client experience. Ensure that trends in issues are documented clearly and addressed where possible, to avoid recurrence. Ensure checks and monitoring alerts are acted on during working hours, ensuring a process is in place to communicate alerts and to facilitate a timely turnaround.Use scripting technologies to automate processes as much as possible.Operate a continuous service improvement method to proactively reduce application deployment and escalation issues.Led cross-functional teams to implement a CI/CD pipeline resulting in faster software delivery.Managed cloud infrastructure on Azure, ensuring high availability and optimal performance.Implemented infrastructure as code using tools like ArmTemplates and Bicep for efficient provisioning.

● Manage and conduct upgrades to proprietary software on all client’s servers running Windows OS, including SQL installs.● Creating Bash and PowerShell scripts to monitor proprietary software and report status.● Senior level support for software product.● Training new users and support personnel on software product.● Created baseline for Unit functional testing with Selenium, nUnit, C#● SQL reports and basic queries for optimization and maintenance using various online best practices.● Advanced debugging of iChannel application using Visual Studio 2013, FoxPro, SQL profiler, SQL monitor, HTML, C#, JavaScript.● Manage ticket support system(Support Suite) and users.● Manage and develop company website using bootstrap, c#, and MVC architecture.● Led a team of software support engineers, providing technical guidance and mentoring.● Successfully resolved complex technical issues, utilizing strong problem-solving and analytical skills.● Developed and implemented strategies to improve software support efficiency and customer satisfaction.

Assisted with all duties related to managing IT assets in local and remote offices for three companies.Contributed to the seamless growth of IT department and technology infrastructure of firm during growth from $8 million to $36 million in annual revenue.Ensured compliance with all application licensing.Developed and conducted comprehensive training sessions on software and IT issues.Provided expert end-user support for geographically dispersed employees.Conducted the installation, repair, upgrading and maintenance of all corporate IT systems; software, hardware and telephony.Communicated with business leaders to ensure enterprise-wide understanding of IT strategies, projects and timelines.Managed and maintained both a VMware virtualized environment and the SAN on which it residesAssisted with the implementation of VoIP, Disaster Recovery scenarios, email archival, SSL VPN, virtualization and video conferencing.Aligned departmental goals with overall corporate objectives. Implemented and maintained and upgraded firewalls, switches and routers.Managed the installation, repair, maintenance and replacement of all corporate hardware; laptops, desktops, printers, modems, network adapters, firmware, hubs, cables, UPS units, fax machines and voice mail systems.Experience managing and deploying Windows 7 and Windows XP workstations.Experience configuring and troubleshooting iPhones, Blackberry, and Android smart phones