Larry Barker Email and Phone Number
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7 years ago, there wasn't a lot of quality CX content on the internet. That's changed. Today, run of the mill, generic content across your website or socials won't bring in traffic. It won't generate free trials. It won't get you leads or translate to an increase in ARR. I've spent over a decade in the customer experience (CX) space across a number of different SaaS and tech companies, leading teams ranging from customer support to fraud prevention to customer success and CX ops.But more importantly, alongside that I also lead the team at Supported Content. We're a bunch of people-first, full-time, ctive CX experts that create content for companies in the CX space.Companies like:• Help Scout• Klaus• Swifteq• HubSpot• Zapier• Kapiche...and many moreHeck, we're the ONLY content marketing company where every writer has deep CX experience. And because of that experience, our team has unique insights into the audience you're trying to reach — because we ARE your target audience. We're the customer service managers, VP of Support, CX Operations Lead, and Director of CX that you're targeting. From content strategy to case studies to blog posts to content repurposing, we've got ya covered.(and we're customer support people, so we're also super easy to work with!) As a leader, I'm people-first. Success comes through empowering and coaching people, in tandem with finding process improvements to move faster and work together better. People matter most, and systems and processes should unlock and support them as they pursue excellence.Hit the link above or drop me an email at larry@supportedcontent and let's chat!
Teamshares
View- Website:
- teamshares.com
- Employees:
- 148
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Senior Customer Experience And Operations ManagerTeamsharesMunster, In, Us
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Senior Customer Experience & Operations ManagerTeamshares Jul 2023 - PresentBrooklyn, Ny, UsWork across the Teamshares organization to deliver a seamless customer experience to our network companies.
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Owner/OperatorSupported Content Feb 2019 - PresentChicago, Il, UsSupported Content is a niche content marketing agency creating content for CX companies:-Managing client needs and expectations-Shaping content strategy for clients-Managing all operations for content marketing agency, including sourcing writers and prospecting -Creating written content pieces for various customer-facing software companies-Portfolio includes blog posts, whitepapers, case studies and more-Edited all content created by the team -
Senior Manager, Customer Support OperationsArticulate Oct 2021 - Jul 2023New York, UsAs lead of our Customer Support Operations, my role was to help the entire Articulate Support Team be more productive, work more effectively, and deliver better service to our customers. Key projects included:-Implementing a support QA program (using Klaus) that resulted in over 4k conversation reviews in the first year-Sourcing, selecting, and implementing a chatbot—the company's first use of AI-powered technology-Overhauling individual goals and staffing forecasts to improve accuracy and reduce the need for future hiring -
Director Of Customer OperationsOpencare.Com Mar 2021 - Aug 2021Toronto, On, CaI was privileged to lead all of our customer-facing teams, including Customer Support, Customer Success and Customer Enablement/Implementation. I was also responsible for defining and executing on our customer experience strategy. Unfortunately, my role was eliminated as part of a restructuring. During my year at Opencare, we achieved:-Implementing Catalyst as a customer success platform to streamline customer onboarding and success.-Increased CSAT response rate by nearly 10% and maintained scores in the 90s-Improved self-service through help center changes, increasing self-service by >25%-Functioned as Salesforce admin (partnered with an external agency for complex dev needs) -
Senior Manager, Customer OperationsOpencare.Com Aug 2020 - Mar 2021Toronto, On, Ca
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Senior Manager, Customer Support & OperationsCars.Com Apr 2019 - Aug 2020Chicago, Illinois, UsResponsible for leading several different Customer Success & Operations functions, including Fulfillment, Fraud Prevention, Graphic Design, and Co-op Advertising. Represent Customer Success in various cross-functional and internal business transformation initiatives. Managed teams that supported both external and internal customers while identifying and implementing ways to improve service, streamline processes, and develop employees. -
Manager, OperationsCars.Com May 2016 - Mar 2019Chicago, Illinois, UsHelped ensure Cars.com remains the safest and most trusted automotive marketing platform. Decreased fraud slip-thru and friction for legitimate customers, automated rule analysis via Tableau, and developed new Senior Analyst role for the Fraud Prevention Team.Also managed our Compliance Team and Tier 2 Support Team. Together, we helped guarantee a great consumer experience through working with Product, Tech & Sales, holding dealerships accountable to our advertising standards, and quickly resolving escalated or complex customer issues.
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Team Lead, Customer CareCars.Com Apr 2015 - May 2016Chicago, Illinois, UsProvided oversight to ensure departmental SLAs were met.Provided one-on-one coaching and training to aid in the professional growth of my team.Collaborated with various other departments to improve processes leading to increased efficiency and a better customer experience.
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Customer Care SpecialistCars.Com Jun 2014 - Apr 2015Chicago, Illinois, UsProvided excellent customer service and troubleshooting assistance for customers.Participated in various leadership training and management programs.Provided support and aid to my peers to assist them in serving customers well.
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Creative Lab DirectorOnehope Jan 2012 - May 2013Pompano Beach, Florida, UsManaged a team using digital media to help our partners achieve their missions.Grew and maintained relationships with key partners throughout Europe.Oversaw program development for various digital media projects.
Larry Barker Skills
Larry Barker Education Details
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Purdue University NorthwestGeneral -
Michigan State UniversityStrategy & Leadership
Frequently Asked Questions about Larry Barker
What company does Larry Barker work for?
Larry Barker works for Teamshares
What is Larry Barker's role at the current company?
Larry Barker's current role is Senior Customer Experience and Operations Manager.
What is Larry Barker's email address?
Larry Barker's email address is la****@****ars.com
What is Larry Barker's direct phone number?
Larry Barker's direct phone number is 541-864*****
What schools did Larry Barker attend?
Larry Barker attended Purdue University Northwest, Michigan State University.
What skills is Larry Barker known for?
Larry Barker has skills like Leadership, Customer Service, Salesforce.com, Coaching, Customer Experience, Process Improvement, Microsoft Office, Public Speaking, Training, Management, Team Leadership, Microsoft Excel.
Who are Larry Barker's colleagues?
Larry Barker's colleagues are Anna Nicholson, Cpa, Jerwin Jeruela, Dylan Mckenzie, Peyton Leveillee, Alexander Resch, Vishnu Anantatmula, Rebecca Mcmahan.
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