Contractor
Isolated and repaired outages remotely on maintenance and installation cell site issues both internally and with lecs/clecs* Provided remote support with field staff in resolving moderate to complex cell site issues at the BTS, Controller card level* Proficient in Isolating chronic/sla breach troubles on Cdma, Lucent, Nortel Equip * testing and long term monitoring and accurately analyzing performance data * Familiar with rnc, node b and similar cell site terminating equip* Strong experience in T1/T3 networking 2006 To 2009 Sprint Pcs (Sprint Access Service Assurance Chronics) * Maintain and troubleshoot Sprint PCS maintenance and PCS Chronic troubles * Test and isolate customer troubles remotely via React in a timely and Efficient manner* Strong with D4, Extended Super frame, Channel Bank,hdsl technologies* Isolate chronic troubles via testing and long term monitoring on both Sprint the Lecs network by analyzing monitor data from t1/t3 components such as react, mux's, hdsl equip* Responsible for managing, escalating and updating Sprint trouble tickets and Customers * Takes a logical and orderly approach to analyzing problems, organizing work and planning *Interfaced with local exchange carriers and internal provisioning team to resolve circuit outages that were disconnected in error